Support » Plugin: Popup Maker - Popup Forms, Opt-ins & More » Popup showing open in footer

  • Resolved kitchenartist

    (@kitchenartist)


    Hello, I’m having a problem with Popup Maker. The popups that are loaded on each page show open in the footer, I mean, literally, not the code. When I click on the link that it’s supposed to open the modal it just scrolls to the footer as the modal is already open there.
    Curious thing is that it only happens on the English version of my site (I’m using qTranslate-XT translation plugin).

    Need help soon as the website is online and recieving views right now, and it is for a business company.

    By the way I tried to export the popups from the import/export menu of the plugin but there is no option to export them! So reinstalling the plugin gets complicated.

    Thank you in advance

    • This topic was modified 11 months, 4 weeks ago by kitchenartist.

    The page I need help with: [log in to see the link]

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  • Plugin Support Maria Togonon

    (@mariatogonon)

    @kitchenartist – Apologies for the delayed response and sorry to hear that you are having this issue.

    May I ask, do you have any caching plugins active on your site? A caching plugin like Asset CleanUp plugin. If so, then could you please try to deactivate it temporarily from your end to see if that fixes the issue?

    This plugin might prevent the popups to rendered with theme styling or any CSS at all. Hence, causing it to display under the Footer section of the website.

    I hope that helps.

    Hello,
    first thank you for your rersponse.

    I finally managed to solve it by following this: https://docs.wppopupmaker.com/article/304-why-is-my-popup-showing-in-the-footer-of-my-site

    Indeed, I had a cache plugin on my site, however even tweaking all the minify and cache options (I needed the cache plugin to remain active), I only managed to solve it by following the #3 point of the article.

    Thanks anyway, I hope this helps another one.

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