Support » Plugin: Popup Maker - Popup for opt-ins, lead gen, & more » Popup settings not configurable

  • Resolved alysiamcintyre

    (@alysiamcintyre)


    When I create a new popup, the popup settings is displaying incorrectly, which means I cannon configure triggers, display, targeting, display.

    My WordPress Version is the latest and popup Version 1.11.2

Viewing 5 replies - 1 through 5 (of 5 total)
  • Same issue here

    Plugin Support Maria T

    (@mariatogonon)

    Hello @alysiamcintyre – we are sorry to hear that you are experiencing this problem.

    ​I would suggest you re-activate the plugin and when you are on the page with the popup settings box, see if this guide gives you anything useful to go on: Checking JavaScript Errors

    Keep us posted on how this goes.

    If that helps, then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ Thank you.

    Plugin Support Maria T

    (@mariatogonon)

    Hey @morpheus21 – could you please try that as well and let us know if that helps you with your problem?

    If that does not work for you, then kinldy escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/

    Thank you!

    Hello Maria,
    reactivating didn’t helped.

    Plugin Support Maria T

    (@mariatogonon)

    Thanks for sending us an update, @morpheus21.

    If you would like us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ 

    When you submit a ticket, you can reference your website so that we can take a look at it if you like. You can also provide us temporary login access to your site for us to be able to investigate the issue further.

    Just let us know.

Viewing 5 replies - 1 through 5 (of 5 total)
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