Hi @ever-e
Can you head over to https://divimode.com/get-support/ and submit a support request there?
Please provide the following details in the ticket description:
– The public URL of the page that has problems, as I need to inspect the HTML/CSS to see what is going on.
– Which theme do you use, and version of the theme?
I’ll get back to you via email, once you submitted the ticket 🙂
Thanks, Philipp
Thread Starter
ever-e
(@ever-e)
Hi, thanks for your reply.
I’ve posted on https://divimode.com/get-support/ but no response yet. I can’t access to the support area as do not have any account.
I’m waiting for an answer as the website is live and can’t wait for it.
Philipp,
Popup isn’t popping up on a site I’m working on.
Site URL: roberthorowitzdds.com
Button URL (link: #connect) is at top of home page “Book An Appointment.”
Popup file is located at roberthorowitzdds.com/connect
Wordpress ver: WordPress 5.3.2 running Divi Child theme
Divi version: 4.4.1 (Dentist Layout Pack for Divi)
Also, link in WordPress Dashboard for signuping for email course returns error message: “Something went wrong, but we’re not sure what. Please try again in a moment or contact us via the wp.org support forum”
Similar issue for signing up to download “Demo Files” on divimode.com/divi-popup. returns either “Unauthorized” or “invalid email.”
Thanks in advance for your assistance and all your hard work.
Rick
I have the same problem ;(
