Support » Plugin: Popup Maker - Popup for opt-ins, lead gen, & more » Popup published but not visible

  • Resolved carlogrs

    (@carlogrs)


    Hi, i created 9 popups a few months ago and they were working correctly. A few days ago i checked my site and the popups weren’t working. I checked backend, i can see that there are 9 published popups but they do not appear as editable elements it seems like they have disappeared.

    How can i fix this?

    Screenshot: https://paste.pics/b70e19efa95e24d291f11418e46a2666

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Maria Togonon

    (@mariatogonon)

    Hello @carlogrs – thanks for writing in and we do apologize for this inconvenience.

    Could you please follow these steps below and see if that solves your issue?

    1) Disable all WPML plugins
    2) Re-enable all WPML plugins
    3) For any popups that have been translated, edit each one and re-apply the correct language for the popup.

    You can try that and I hope that solves your problem.

    If that helps, then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ Thank you.

    brookerrj

    (@brookerrj)

    I have exactly the same issue with a website that I haven’t worked on for a while.
    A popup created at the end of 2019 doesn’t appear in the list of popups although shown as published in the header. screenshot
    A test popup I created does appear.
    Before I try the suggestion here, is there an update on whether it works?
    Popup Maker = Version 1.16.1.

    • This reply was modified 12 months ago by brookerrj.
    • This reply was modified 12 months ago by brookerrj.
    Thread Starter carlogrs

    (@carlogrs)

    Hi, the problem is solved now! I just needed to disable all WPML plugin and re-enable it again.

    @brookerrj maybe it works for you too. I have the latest version of WPML plugins and Popup Builder.

    Plugin Support Maria Togonon

    (@mariatogonon)

    Hi @brookerrj – sorry to hear that you are having the same issue. Could you please try the steps that I’ve already mentioned in my previous reply above to see if that works for you?

    Otherwise, for us to assist you further with this, you will need to escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ Thank you.

    Plugin Support Maria Togonon

    (@mariatogonon)

    Thanks for letting us know @carlogrs! We’re glad to know that your problem is already resolved now. 🙂

    By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word. Have a great day ahead!

    brookerrj

    (@brookerrj)

    Thank you all for the feedback. I will try the steps previously mentioned and let you know how it goes.

    Plugin Support Maria Togonon

    (@mariatogonon)

    You are welcome, @brookerrj! Sure, just take your time! If you have any other questions or concerns, you can always reach us back.

    Hope everything goes well on your end. 🙂

    brookerrj

    (@brookerrj)

    As @carlogrs did, I just disabled all WPML plugins, re-enabled them, and the popups reappeared.

    Many thanks for the support.

    Thread Starter carlogrs

    (@carlogrs)

    Great! Glad it helped!

    Plugin Support Maria Togonon

    (@mariatogonon)

    Hi @brookerrj, we are happy to hear that! 🙂

    By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Best of luck to you, @brookerrj & @carlogrs! Enjoy using our Popup Maker plugin.

    Keep safe!

Viewing 10 replies - 1 through 10 (of 10 total)
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