Support » Plugin: Popup Maker - Popup for opt-ins, lead gen, & more » Popup Only Shows in Preview Mode

  • Resolved Trible

    (@trible)


    Hi,

    I have cleared the cache and even checked using other devices and browser, and your popup refuses to display in anything else but preview mode. The preview mode looks great.

    Selected to target only the Home page but it STILL won’t load on this site. Any suggestion will be greatly appreciated.

    Thank you in advance,
    Trish

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Maria Togonon

    (@mariatogonon)

    Hi @trible – sorry to hear about that.

    Could you please check out these guidelines below and see if that solves your problem?
    1. Make sure it is published.
    2. You will need to set a Trigger for the popup to be displayed on your website. Please check out this documentation about ‘Triggers’ option settings 
    3. Try this guide for other common issues: https://docs.wppopupmaker.com/article/265-my-popup-wont-work-how-can-i-fix-it

    If that helps, then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ Thank you.

    Thread Starter Trible

    (@trible)

    Hi @mariatogonon

    1.) Yes, it was published before I created this ticket.

    2.) Thank YOU, I missed setting up the trigger as all of the instructions I found yesterday had NOTHING about the trigger. My mistake was in assuming the auto popup was set by default.

    3.) Didn’t need to go there but will keep this documentation handy for future use.

    Thank YOU!

    This issue is now resolved. 🙂

    Plugin Support Maria Togonon

    (@mariatogonon)

    Hello @trible – thanks for letting us know and glad to hear that your issue is already resolved now.

    By the way, if you have a moment, we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Have a great day & keep safe!

Viewing 3 replies - 1 through 3 (of 3 total)
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