• Resolved kamcza

    (@kamcza)


    I am not able to close the glossary popup on Android (Chrome). It disappears only on refreshing the page.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author CreativeMindsSolutions

    (@creativemindssolutions)

    Hi kamcza,

    Thanks for reporting this. We’ve found and fixed the issue with the closing tooltips on mobile devices. It’s fixed in the new version 3.9.14 which is coming up shortly.

    Thread Starter kamcza

    (@kamcza)

    The “×” close button appeared in the right corner but it still does not work. The problem persists.

    Plugin Author CreativeMindsSolutions

    (@creativemindssolutions)

    Sorry, we’ve missed the fix in the minified version of the script. In the current (3.9.15) version it will work if you disable script minification in the General Settings (“Use a non-minified version of tooltip script”). In the next version 3.9.16 it will work in both.

    Thread Starter kamcza

    (@kamcza)

    I have the latest version 3.9.16 and I am using non-minified version BUT it still does not work.

    Plugin Author CreativeMindsSolutions

    (@creativemindssolutions)

    I’ve just checked your site on both Chrome Dev tools with mobile mode and on the actual mobile device and in both cases clicking on ‘x’ has closed the tooltip. What browser/mobile are you using? Did you try clearing up the cache?

    Thread Starter kamcza

    (@kamcza)

    I cleared cash in Chrome and it started to work somehow. But when I tap on several “links” some work and some not and later they do. I do not understand the pattern. Sometimes I can close it by tapping on ‘x’ and sometimes it does not work but I can close it by tapping elswhere.
    I use the latest Chrome on Android.

    Plugin Author CreativeMindsSolutions

    (@creativemindssolutions)

    It can be a problem with the precision of the clicks, the boundaries of the click areas (especially as small as ‘x’ icon) are quite small in the mobile devices. But as you’ve found out it also works when clicking outside of the tooltip.

    Thread Starter kamcza

    (@kamcza)

    There is a pattern:
    Closing by tapping outside works ONLY IF ‘x’ icon does not work.
    and also
    ‘x’ works ONLY IF closing by tapping outside does not work.

    d3d5x1

    (@deraxia)

    It works perfect on Firefox mobile and in Chrome mobile mode in dev tools. It doesn’t work at all in Samsung browser. Neither does the “x” work or does tapping outside of the tooltip. Maybe it is browser specific issue.

    Plugin Author CreativeMindsSolutions

    (@creativemindssolutions)

    It could be that it’s browser specific – Samsung browser is a relatively new thing. Unfortunately at the moment we don’t have any way to check it physically how the tooltips look on it.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Popup on mobile’ is closed to new replies.