Popup not working

Resolved michelles00
(@michelles00)

10 months ago

Hi, I have a working popup on the home page that works fine. I added and activated a new popup with the same settings to be placed on category pages and all posts but it does not work

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Sarai Acevedo
(@sarai1)

10 months ago

Hi @michelles00,

Thanks for reaching out. Sorry for the trouble you’re experiencing.

Could you tell us how you’re triggering the popup and if you’re using cookies?

Here’s some helpful information: https://docs.wppopupmaker.com/article/556-troubleshooting-your-first-popup.

Thread Starter michelles00
(@michelles00)

10 months ago

Hi ,I attached the screenshot of the settings

https://prnt.sc/_oD5iIjwPXwj

https://paste.pics/PV8OS

Thanks

Plugin Support Kim L
(@kimmyx)

10 months ago

Hi @michelles00,

Thanks for the screenshots!

You’re using the AND operator in your targeting. This doesn’t work if you’re trying to target contents of different types (ie: a page cannot be a page AND a post at the same time, so the condition will become false)

Please use the OR operator instead.

To know more about targeting operators, please see: Conditions Introduction

Let us know how it goes. 😊

Thread Starter michelles00
(@michelles00)

9 months, 4 weeks ago

Hi is it supposed to look like this?

I tried and it is still not loading the popups on the posts or category pages.

https://snipboard.io/XBthyA.jpg
Plugin Support Kim L
(@kimmyx)

9 months, 4 weeks ago
Hi @michelles00,

Thanks for the screenshot. Yes, that should work.

Is it possible to send us a link to check this popup? There might be other issues we need to look at. If you want to share it privately, you can also send us a ticket via Support Request – Popup Maker.

We’ll wait for your message!
- This reply was modified 9 months, 4 weeks ago by Kim L.

Viewing 5 replies - 1 through 5 (of 5 total)

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