Popup Not Working

  • Resolved steveindzine

    (@steveindzine)


    4 years, 8 months ago

    I have created a popup, the site is using WPBakery Visual Composer and Armada theme. It is also beheind Cloudflare. It is set to open immediatly without a delay or cookie to stop it from opening again. I can see the popup code in the source. The stats counter thinks its getting opened but it’s not. Any idea what is going on?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Bel

    (@belimperial)

    4 years, 8 months ago

    Hi @steveindzine

    Good day, and thanks for writing in!

    We are sorry to hear you have this trouble with your popup. I visited the page and I was able to replicate the issue. I saw that the popup is initializing and opening but for some reason the CSS to display it has been altered.

    Could you add the below CSS in your WP Appearance > Customize > Additional CSS:

    .pum-overlay.pum-active,
.pum-overlay.pum-active .popmake.active {
    display: block !important;
}

    Here is the output when the CSS is added: https://share.getcloudapp.com/KouJpmqo

    Hope that helps. Let us know how it goes or if this fixes the issue.

    Thread Starter steveindzine

    (@steveindzine)

    4 years, 8 months ago

    Hi Bel,

    That has worked, thank you!

    Steve

    Maria T

    (@mariatogonon)

    4 years, 8 months ago

    Hi there @steveindzine – we’re glad to hear that it worked for you! 😊

    By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Have a great day & stay safe!

Viewing 3 replies - 1 through 3 (of 3 total)

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