Support » Plugin: Popup by Supsystic » Popup not shown mobile

  • Resolved mgofv

    (@mgofv)


    Hi! Unfortunately I couldn’t find a comparable question in the forum…
    We have the following problem: When the pop-up opens on the mobile phone, only the gray layer that is placed over the website is initially displayed – but not the pop-up. If you turn the cell phone 90 degrees and back again, the cell phone is already displayed. We are grateful for any help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @mgofv
    Thank you for contacting us regarding your question.
    Have you tried to remove the opacity in the plugin settings?
    Please try to do this and report the result.

    Best regards,
    Ole

    Thread Starter mgofv

    (@mgofv)

    Hello Ole,

    unfortunately I have to inform you that the solution you proposed did not work. I primarily assume that the css has not harmonized with our side (made some custom changes of course too). We decided on a different style and now the popup is displayed correctly.

    Plugin Author supsystic

    (@supsysticcom)

    We are glad that you figured out how to solve that issue by your own.
    Don’t hesitate to contact us if you’ll need our help again.

    Best regards,
    Ole

Viewing 3 replies - 1 through 3 (of 3 total)
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