Support » Plugin: Popup | Custom Popup Builder » Popup not showing

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Muneeb


    Hi Scott,

    I just visited your site and found out that your theme is loading jQuery 2 times and directly which is non-WP way to load script. It could also be possible it’s not your theme but some other plugin adding jQuery in a non-standard way.

    Please remove the line of code pasted below from your theme or some other plugin file and it’ll fix the issue and popup will start working.

    <script type="text/javascript" src=""></script>


    Hi Muneeb,

    I found the plugin that was causing the issue, deactivated it, and now the popup works fine.

    Thank you!



    I am having the same issue. I look at my theme script and I only see the jquery.min.js once. I checked the plugins to can’t see to find one that has it also. Maybe I am not looking in the right place?

    Here is a url with the example page:

    Thank you.


    Hi Muneeb-
    I appreciate your quick feedback to everyone. Seems I am in the same boat. My theme may not be allowing this to display. Or it could just be my newbie user error. Please take a look when you have a moment:

    Many thanks – Nicole

    Plugin Author Muneeb



    Your theme is loading the jQuery using the non-standard WP way. If you check the link below you’ll find out the code for jquery. Contact the theme author so he fix this issue this will also help other users who are using this theme.

    Plugin Author Muneeb



    I looked at the source code on your site and you are using the link based popup with the use of shortcode. The theme you are using or some other plugin which can modify shortcode output is installed on your site which is messing up the shortcode output of popup plugin, the shortcode outputs javascript as well the html in your site either because of your theme or some other plugin the shortcode javascript output is being corrupted by addition of auto p tags.

    Please create your own thread don’t post on other threads if they are marked as resolved.

    Hi Muneeb ,the plugin is showing on mobile but not showing on desktop.please help me out.

    this is a link to the site

    Hi Muneeb,

    the plugin is not working on my site either.
    Can you please help and tell me why?


    here is the link:

Viewing 8 replies - 1 through 8 (of 8 total)
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