Support » Theme: Auberge » Popup Newsletter form not working

Viewing 4 replies - 1 through 4 (of 4 total)
  • jakeyjake88

    (@jakeyjake88)

    Hi there, just wondering if anyone has had a chance to look at this one at all??

    I inspected your popup using Google Chrome Developer tools. The following markup was found within the popup itself:

    <noscript class="ninja-forms-no-script-message">Notice: JavaScript is required for this content.</noscript>
    
    <div id="nf-form-cont-2" class="nf-form-cont">
      <div class="nf-loading-spinner"></div>
    </div>

    [Moderator note: code fixed. Please wrap code in the backtick character or use the code button.]

    Do you see the class attribute ‘nf-loading-spinner’? That’s the effect being rendered by Ninja Forms because a JavaScript script cannot execute on your site.

    I don’t know whether the issue is being generated by a conflicting plugin, or your active theme (Auberge by WordPress). The best way to isolate the issue is to test the site in a local development environment (so your live site is not impacted).

    If the problem persists after testing plugins, switch to a default WP theme (e.g. Twenty Seventeen) and see if the problem will resolve. If a change in theme fixes the problem, then it’s an issue with your current theme. In that case, contact the theme author for support.

    • This reply was modified 7 months ago by  bdbrown.

    Hi,

    For fast turnaround please use Support Forum at https://support.webmandesign.eu/forums/forum/auberge/ as stated in theme documentation at https://webmandesign.eu/manual/auberge/

    I’m sorry but it looks like the issue is not related to the theme but to plugins you are using. The theme does not produce any JavaScript errors and I’ve found some on your website (I’ve checked the https://www.thetrufflequeen.com/ website, is this correct?). The JavaScript error on your website seems to be coming from AddThis plugin. I suggest to contact their support to resolve the issue or not using that plugin. You can try to switch it off to see if the issue is resolved.

    Regards,

    Oliver

    Hi Oliver,

    Thanks very much for your help. Ok Ill go and check out the support forums you have linked to above. Again thanks for your help.

    Cheers
    Jake

    Hi Oliver,

    Just as a follow up incase anyone else has the same issue, its to do with ninja forms and not being able to display the same form twice on a page, so you need to create a duplicate and use that one instead. I had one signup on the sidebar and when the pop-up came up, it didnt like that there was already that same form on the page.

    Cheers
    Jake

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