Support » Theme: OceanWP » Popup Maker plugin stopped working

Viewing 15 replies - 1 through 15 (of 17 total)
  • Hello,

    Please go to Theme Panel > SCripts & styles, here disable all the files click on the save button, now enable all the files, and click on the save button a couple of times.
    Clear the entire server/browser/site cache, and check.

    PS- make sure to enable all the scripts & styles files.`

    Thread Starter vassiliy76

    (@vassiliy76)

    I did everything as you wrote. Repeatedly. Problem still exists.

    Hello,

    Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look.?

    Thread Starter vassiliy76

    (@vassiliy76)

    I was temporarily installing another popup plugin. He works. But I want to bring back the Popup Maker plugin. And it is installed on many other projects.
    Here is the system information:

    					
    == Server Environment ==
    	Operating System: Linux
    	Software: Apache/2.4.10 (Unix)
    	MySQL version: (LTD BeGet) v5.7.21-20
    	PHP Version: 7.4.8
    	PHP Max Input Vars: 5000
    	PHP Max Post Size: 1047527424
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.8
    	Site URL: http://alternate.d91974kn.beget.tech
    	Home URL: http://alternate.d91974kn.beget.tech
    	WP Multisite: No
    	Max Upload Size: 999 МБ
    	Memory limit: 268435456
    	Permalink Structure: /%postname%/
    	Language: ru-RU
    	Timezone: 3
    	Debug Mode: Active
    
    == Theme ==
    	Name: Тема
    	Version: 2.0.4
    	Author: Nick
    	Child Theme: Yes
    	Parent Theme Name: OceanWP
    	Parent Theme Version: 3.0.3
    	Parent Theme Author: Nick
    
    == User ==
    	Role: administrator
    	WP Profile lang: ru_RU
    	User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36
    
    == Active Plugins ==
    	Carbon Fields
    		Version: 3.3.2
    		Author: htmlburger
    
    	Contact Form 7
    		Version: 5.4.2
    		Author: Takayuki Miyoshi
    
    	Elementor
    		Version: 3.3.1
    		Author: Elementor.com
    
    	Happy Elementor Addons
    		Version: 2.27.0
    		Author: weDevs
    
    	Health Check & Troubleshooting
    		Version: 1.4.5
    		Author: The WordPress.org community
    
    	Ocean Extra
    		Version: 1.7.8
    		Author: OceanWP
    
    	Popup Maker
    		Version: 1.16.2
    		Author: Popup Maker
    
    	Post Expirator
    		Version: 2.4.4
    		Author: Aaron Axelsen
    
    	Unlimited Elements for Elementor
    		Version: 1.4.79
    		Author: Unlimited Elements
    
    	Webcraftic Clearfy – WordPress optimization plugin
    		Version: 1.9.4
    		Author: Creative Motion <info@cm-wp.com>
    
    	WP Maintenance Mode
    		Version: 2.4.1
    		Author: Designmodo
    
    	Yoast Duplicate Post
    		Version: 4.1.2
    		Author: Enrico Battocchi & Team Yoast
    
    	Yoast SEO
    		Version: 16.8
    		Author: Team Yoast
    
    == Must-Use Plugins ==
    	Health Check Troubleshooting Mode
    		Version: 1.7.2
    		Author: 
    
    == Elementor - Compatibility Tag ==
    	
    	Happy Elementor Addons: Совместимость не указана
    	Unlimited Elements for Elementor: Совместимость не указана
    
    == Elements Usage ==
    	
    	wp-post : 0
    		heading : 8
    		html : 5
    		icon-list : 3
    		image : 1
    		wp-widget-nav_menu : 1
    	wp-page : 4
    		heading : 25
    		html : 4
    		icon-list : 2
    		shortcode : 7
    		text-editor : 8
    		ucaddon_advantages_with_img : 1
    		ucaddon_simple_slider : 10
    		wp-widget-tribe-widget-events-list : 1
    
    == Log ==
    	
    Log: showing 15 of 152021-07-02 01:23:28 [info] elementor::elementor_updater Started 
    2021-07-02 01:23:28 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start  
    2021-07-02 01:23:28 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 
    2021-07-02 01:23:28 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.1.4',
      'to' => '3.2.5',
    )]
    2021-07-02 01:23:28 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.1.4',
      'to' => '3.2.5',
    )]
    2021-07-13 21:15:27 [info] elementor::elementor_updater Started 
    2021-07-13 21:15:27 [info] Elementor/Upgrades - _on_each_version Start  
    2021-07-13 21:15:28 [info] Elementor/Upgrades - _on_each_version Finished 
    2021-07-13 21:15:28 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.5',
      'to' => '3.3.0',
    )]
    2021-07-13 21:15:28 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.5',
      'to' => '3.3.0',
    )]
    2021-07-21 01:22:37 [info] elementor::elementor_updater Started 
    2021-07-21 01:22:37 [info] Elementor/Upgrades - _on_each_version Start  
    2021-07-21 01:22:37 [info] Elementor/Upgrades - _on_each_version Finished 
    2021-07-21 01:22:37 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.3.0',
      'to' => '3.3.1',
    )]
    2021-07-21 01:22:37 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.3.0',
      'to' => '3.3.1',
    )]
    
    

    Hello,

    I apologize for the delay in response. It needs to take a closer look into the issue, kindly share the steps to replicate the issue, and if possible kindly open a ticket at the support helpdesk.

    Hi, Any solution on this as I face the same problem on my site?

    @msegerer, Try to update the theme and plugins to the latest version, go to Theme Panel > Scripts & styles, disable all the files click on the save button, now enable all the files, and click on the save button a couple of times.

    PS- make sure to enable all the scripts & styles files.

    can you please share the page URL to check the issue?

    • This reply was modified 1 month, 3 weeks ago by Abhishek.

    @abhikr781 Thank you for your quick response. The theme and plugins were already updated and I did now the process with the scripts several times but to no avail.

    I can share the url (www.bettinascharr.de) but it is password protected. How can I send you a PM to give you a temporary access link?

    					
    == Server Environment ==
    	Operating System: Linux
    	Software: Apache/2.4.48 (Unix)
    	MySQL version: MySQL Community Server (GPL) v5.7.33
    	PHP Version: 7.4.22
    	PHP Max Input Vars: 4000
    	PHP Max Post Size: 128M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.8
    	Site URL: https://bettinascharr.de
    	Home URL: https://bettinascharr.de
    	WP Multisite: No
    	Max Upload Size: 128 MB
    	Memory limit: 512M
    	Permalink Structure: /%postname%/
    	Language: de-DE
    	Timezone: Europe/Berlin
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: OceanWP
    	Version: 3.0.5
    	Author: Nick
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: de_DE
    	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0
    
    == Active Plugins ==
    	Akismet Anti-Spam
    		Version: 4.1.11
    		Author: Automattic
    
    	Broken Link Checker
    		Version: 1.11.15
    		Author: WPMU DEV
    
    	Code Snippets
    		Version: 2.14.1
    		Author: Code Snippets Pro
    
    	Database for WPforms
    		Version: 1.0.3
    		Author: wpdebuglog
    
    	Disable auto-update Email Notifications
    		Version: 1.3.0
    		Author: Blogies Tools
    
    	Elementor
    		Version: 3.4.2
    		Author: Elementor.com
    
    	Envato Elements
    		Version: 2.0.9
    		Author: Envato
    
    	FileBird Lite
    		Version: 4.9.1
    		Author: Ninja Team
    
    	Germanized for WooCommerce
    		Version: 3.5.4
    		Author: vendidero
    
    	Jetpack
    		Version: 10.0
    		Author: Automattic
    
    	Limit Login Attempts Reloaded
    		Version: 2.23.1
    		Author: Limit Login Attempts Reloaded
    
    	NS WooCommerce Watermark
    		Version: 2.11.1
    		Author: NsThemes
    
    	Ocean Extra
    		Version: 1.8.0
    		Author: OceanWP
    
    	Popup Maker
    		Version: 1.16.2
    		Author: Popup Maker
    
    	Smart Slider 3
    		Version: 3.5.0.10
    		Author: Nextend
    
    	Smush
    		Version: 3.8.8
    		Author: WPMU DEV
    
    	TablePress
    		Version: 1.14
    		Author: Tobias Bäthge
    
    	Temporary Login Without Password
    		Version: 1.6.14
    		Author: StoreApps
    
    	Under Construction
    		Version: 3.89
    		Author: WebFactory Ltd
    
    	UpdraftPlus - Backup/Restore
    		Version: 1.16.60
    		Author: UpdraftPlus.Com, DavidAnderson
    
    	WooCommerce
    		Version: 5.6.0
    		Author: Automattic
    
    	WP-Optimize - Clean, Compress, Cache
    		Version: 3.1.12
    		Author: David Anderson, Ruhani Rabin, Team Updraft
    
    	WPForms Lite
    		Version: 1.6.9
    		Author: WPForms
    
    == Must-Use Plugins ==
    	Health Check Troubleshooting Mode
    		Version: 1.7.2
    		Author: 
    
    	WordPressSecureMode.php
    		Version: 
    		Author: 
    
    == Elementor - Compatibility Tag ==
    	
    
    == Elements Usage ==
    	
    	section : 8
    		divider : 10
    		heading : 25
    		image-box : 7
    		image-carousel : 4
    		shortcode : 1
    		social-icons : 2
    		spacer : 12
    		tabs : 2
    		testimonial : 1
    		text-editor : 13
    	wp-page : 5
    		divider : 6
    		google_maps : 1
    		heading : 23
    		image : 7
    		image-box : 2
    		shortcode : 1
    		spacer : 1
    		tabs : 1
    		testimonial : 1
    		text-editor : 16
    		wp-widget-ocean_contact_info : 1
    
    == Log ==
    	
    Log: showing 20 of 282021-03-10 13:04:33 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.1.3',
      'to' => '3.1.4',
    )]
    2021-04-22 22:02:50 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.1.4',
      'to' => '3.2.1',
    )]
    2021-04-22 22:02:57 [info] elementor::elementor_updater Started 
    2021-04-22 22:02:57 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start  
    2021-04-22 22:02:58 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 
    2021-04-22 22:02:58 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.1.4',
      'to' => '3.2.1',
    )]
    2021-04-26 22:03:24 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.1',
      'to' => '3.2.2',
    )]
    2021-05-05 10:04:53 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.2',
      'to' => '3.2.3',
    )]
    2021-05-27 21:59:32 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.3',
      'to' => '3.2.4',
    )]
    2021-06-16 22:02:30 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.4',
      'to' => '3.2.5',
    )]
    2021-07-13 22:02:32 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.5',
      'to' => '3.3.0',
    )]
    2021-07-13 22:10:40 [info] elementor::elementor_updater Started 
    2021-07-13 22:10:40 [info] Elementor/Upgrades - _on_each_version Start  
    2021-07-13 22:10:41 [info] Elementor/Upgrades - _on_each_version Finished 
    2021-07-13 22:10:41 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.5',
      'to' => '3.3.0',
    )]
    2021-08-23 16:59:16 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.3.0',
      'to' => '3.4.2',
    )]
    2021-08-23 17:00:26 [info] elementor::elementor_updater Started 
    2021-08-23 17:00:26 [info] Elementor/Upgrades - _on_each_version Start  
    2021-08-23 17:00:26 [info] Elementor/Upgrades - _on_each_version Finished 
    2021-08-23 17:00:26 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.3.0',
      'to' => '3.4.2',
    )]
    
    JS: showing 1 of 1JS: 2020-12-15 11:17:47 [error X 1][http://bettinascharr.de/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.0.14:2:160019] Routes: <code>false</code> not found. 
    
    PHP: showing 1 of 1PHP: 2021-01-06 12:07:36 [notice X 7][/mnt/web404/e2/59/59752259/htdocs/STRATO-apps/wordpress_02/app/wp-content/plugins/elementor/includes/managers/image.php::115] Trying to get property 'post_title' of non-object [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    
    				

    @msegerer , Thank you so much for sharing the details.

    Unfortunately, we can not share the login access here, it’s against the forum rule.
    But you can create a staging site and open a support ticket in the prepurchase section at the helpdesk to take a closer look into the issue.
    https://docs.oceanwp.org/article/762-how-can-i-get-support

    I have also passed this issue to the concerned dev team to look into it.

    After the last update of the theme, no pop-up windows open on any page

    The same problem with another popup plugin. Problems only with last version OceanWP. Tested with standard Twenty Twenty-One, there no problems

    @kw56 , I have passed the issue to the concerned dev team to look into it.
    A new version is also released, you can upgrade that also and check.

    @abhikr781, Thanks, I’ll test new version.

    This suggestion fixes the issue for me:

    I removed that ID from the href, and instead applied the ID to the anchor tag as a class

    @abhikr781 Problem persists even after update
    @kw56 Tried to apply this but didn’t really know how. Can you enlightening me how to do it please?

    Can you enlightening me how to do it please?

    @msegerer, I don’t remember how to use triggering in Popup Maker plugin, I use another one. Sure the documentation will help you:
    https://docs.wppopupmaker.com/article/350-popup-settings-box-triggers-option-settings

    @msegerer Insert popmake-yournumber in advanced settings of button, field CSS Class

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