Popup Maker plugin stopped working
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After the last update of the theme, no pop-up windows open on any page, although everything worked before. There are no PHP and javascript errors. The problem disappears after changing the theme to the standard Twenty Twenty-One.
Found this topic on the Popup Maker plugin support forum: https://wordpress.org/support/topic/popup-not-showing-instead-page-scrolls-to-the-top/
But the decision made in it is temporary and did not suit me.
Maybe there is some other solution?The page I need help with: [log in to see the link]
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Hello,
Please go to Theme Panel > SCripts & styles, here disable all the files click on the save button, now enable all the files, and click on the save button a couple of times.
Clear the entire server/browser/site cache, and check.PS- make sure to enable all the scripts & styles files.`
I did everything as you wrote. Repeatedly. Problem still exists.
Hello,
Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look.?
I was temporarily installing another popup plugin. He works. But I want to bring back the Popup Maker plugin. And it is installed on many other projects.
Here is the system information:== Server Environment == Operating System: Linux Software: Apache/2.4.10 (Unix) MySQL version: (LTD BeGet) v5.7.21-20 PHP Version: 7.4.8 PHP Max Input Vars: 5000 PHP Max Post Size: 1047527424 GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 5.8 Site URL: http://alternate.d91974kn.beget.tech Home URL: http://alternate.d91974kn.beget.tech WP Multisite: No Max Upload Size: 999 МБ Memory limit: 268435456 Permalink Structure: /%postname%/ Language: ru-RU Timezone: 3 Debug Mode: Active == Theme == Name: Тема Version: 2.0.4 Author: Nick Child Theme: Yes Parent Theme Name: OceanWP Parent Theme Version: 3.0.3 Parent Theme Author: Nick == User == Role: administrator WP Profile lang: ru_RU User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36 == Active Plugins == Carbon Fields Version: 3.3.2 Author: htmlburger Contact Form 7 Version: 5.4.2 Author: Takayuki Miyoshi Elementor Version: 3.3.1 Author: Elementor.com Happy Elementor Addons Version: 2.27.0 Author: weDevs Health Check & Troubleshooting Version: 1.4.5 Author: The WordPress.org community Ocean Extra Version: 1.7.8 Author: OceanWP Popup Maker Version: 1.16.2 Author: Popup Maker Post Expirator Version: 2.4.4 Author: Aaron Axelsen Unlimited Elements for Elementor Version: 1.4.79 Author: Unlimited Elements Webcraftic Clearfy – WordPress optimization plugin Version: 1.9.4 Author: Creative Motion <info@cm-wp.com> WP Maintenance Mode Version: 2.4.1 Author: Designmodo Yoast Duplicate Post Version: 4.1.2 Author: Enrico Battocchi & Team Yoast Yoast SEO Version: 16.8 Author: Team Yoast == Must-Use Plugins == Health Check Troubleshooting Mode Version: 1.7.2 Author: == Elementor - Compatibility Tag == Happy Elementor Addons: Совместимость не указана Unlimited Elements for Elementor: Совместимость не указана == Elements Usage == wp-post : 0 heading : 8 html : 5 icon-list : 3 image : 1 wp-widget-nav_menu : 1 wp-page : 4 heading : 25 html : 4 icon-list : 2 shortcode : 7 text-editor : 8 ucaddon_advantages_with_img : 1 ucaddon_simple_slider : 10 wp-widget-tribe-widget-events-list : 1 == Log == Log: showing 15 of 152021-07-02 01:23:28 [info] elementor::elementor_updater Started 2021-07-02 01:23:28 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start 2021-07-02 01:23:28 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 2021-07-02 01:23:28 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.1.4', 'to' => '3.2.5', )] 2021-07-02 01:23:28 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.1.4', 'to' => '3.2.5', )] 2021-07-13 21:15:27 [info] elementor::elementor_updater Started 2021-07-13 21:15:27 [info] Elementor/Upgrades - _on_each_version Start 2021-07-13 21:15:28 [info] Elementor/Upgrades - _on_each_version Finished 2021-07-13 21:15:28 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.2.5', 'to' => '3.3.0', )] 2021-07-13 21:15:28 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.2.5', 'to' => '3.3.0', )] 2021-07-21 01:22:37 [info] elementor::elementor_updater Started 2021-07-21 01:22:37 [info] Elementor/Upgrades - _on_each_version Start 2021-07-21 01:22:37 [info] Elementor/Upgrades - _on_each_version Finished 2021-07-21 01:22:37 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.3.0', 'to' => '3.3.1', )] 2021-07-21 01:22:37 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.3.0', 'to' => '3.3.1', )]
Hello,
I apologize for the delay in response. It needs to take a closer look into the issue, kindly share the steps to replicate the issue, and if possible kindly open a ticket at the support helpdesk.
Hi, Any solution on this as I face the same problem on my site?
@msegerer, Try to update the theme and plugins to the latest version, go to Theme Panel > Scripts & styles, disable all the files click on the save button, now enable all the files, and click on the save button a couple of times.
PS- make sure to enable all the scripts & styles files.
can you please share the page URL to check the issue?
- This reply was modified 2 years, 8 months ago by Abhishek.
@abhikr781 Thank you for your quick response. The theme and plugins were already updated and I did now the process with the scripts several times but to no avail.
I can share the url (www.bettinascharr.de) but it is password protected. How can I send you a PM to give you a temporary access link?
== Server Environment == Operating System: Linux Software: Apache/2.4.48 (Unix) MySQL version: MySQL Community Server (GPL) v5.7.33 PHP Version: 7.4.22 PHP Max Input Vars: 4000 PHP Max Post Size: 128M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 5.8 Site URL: https://bettinascharr.de Home URL: https://bettinascharr.de WP Multisite: No Max Upload Size: 128 MB Memory limit: 512M Permalink Structure: /%postname%/ Language: de-DE Timezone: Europe/Berlin Debug Mode: Inactive == Theme == Name: OceanWP Version: 3.0.5 Author: Nick Child Theme: No == User == Role: administrator WP Profile lang: de_DE User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0 == Active Plugins == Akismet Anti-Spam Version: 4.1.11 Author: Automattic Broken Link Checker Version: 1.11.15 Author: WPMU DEV Code Snippets Version: 2.14.1 Author: Code Snippets Pro Database for WPforms Version: 1.0.3 Author: wpdebuglog Disable auto-update Email Notifications Version: 1.3.0 Author: Blogies Tools Elementor Version: 3.4.2 Author: Elementor.com Envato Elements Version: 2.0.9 Author: Envato FileBird Lite Version: 4.9.1 Author: Ninja Team Germanized for WooCommerce Version: 3.5.4 Author: vendidero Jetpack Version: 10.0 Author: Automattic Limit Login Attempts Reloaded Version: 2.23.1 Author: Limit Login Attempts Reloaded NS WooCommerce Watermark Version: 2.11.1 Author: NsThemes Ocean Extra Version: 1.8.0 Author: OceanWP Popup Maker Version: 1.16.2 Author: Popup Maker Smart Slider 3 Version: 3.5.0.10 Author: Nextend Smush Version: 3.8.8 Author: WPMU DEV TablePress Version: 1.14 Author: Tobias Bäthge Temporary Login Without Password Version: 1.6.14 Author: StoreApps Under Construction Version: 3.89 Author: WebFactory Ltd UpdraftPlus - Backup/Restore Version: 1.16.60 Author: UpdraftPlus.Com, DavidAnderson WooCommerce Version: 5.6.0 Author: Automattic WP-Optimize - Clean, Compress, Cache Version: 3.1.12 Author: David Anderson, Ruhani Rabin, Team Updraft WPForms Lite Version: 1.6.9 Author: WPForms == Must-Use Plugins == Health Check Troubleshooting Mode Version: 1.7.2 Author: WordPressSecureMode.php Version: Author: == Elementor - Compatibility Tag == == Elements Usage == section : 8 divider : 10 heading : 25 image-box : 7 image-carousel : 4 shortcode : 1 social-icons : 2 spacer : 12 tabs : 2 testimonial : 1 text-editor : 13 wp-page : 5 divider : 6 google_maps : 1 heading : 23 image : 7 image-box : 2 shortcode : 1 spacer : 1 tabs : 1 testimonial : 1 text-editor : 16 wp-widget-ocean_contact_info : 1 == Log == Log: showing 20 of 282021-03-10 13:04:33 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.1.3', 'to' => '3.1.4', )] 2021-04-22 22:02:50 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.1.4', 'to' => '3.2.1', )] 2021-04-22 22:02:57 [info] elementor::elementor_updater Started 2021-04-22 22:02:57 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start 2021-04-22 22:02:58 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 2021-04-22 22:02:58 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.1.4', 'to' => '3.2.1', )] 2021-04-26 22:03:24 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.2.1', 'to' => '3.2.2', )] 2021-05-05 10:04:53 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.2.2', 'to' => '3.2.3', )] 2021-05-27 21:59:32 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.2.3', 'to' => '3.2.4', )] 2021-06-16 22:02:30 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.2.4', 'to' => '3.2.5', )] 2021-07-13 22:02:32 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.2.5', 'to' => '3.3.0', )] 2021-07-13 22:10:40 [info] elementor::elementor_updater Started 2021-07-13 22:10:40 [info] Elementor/Upgrades - _on_each_version Start 2021-07-13 22:10:41 [info] Elementor/Upgrades - _on_each_version Finished 2021-07-13 22:10:41 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.2.5', 'to' => '3.3.0', )] 2021-08-23 16:59:16 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.3.0', 'to' => '3.4.2', )] 2021-08-23 17:00:26 [info] elementor::elementor_updater Started 2021-08-23 17:00:26 [info] Elementor/Upgrades - _on_each_version Start 2021-08-23 17:00:26 [info] Elementor/Upgrades - _on_each_version Finished 2021-08-23 17:00:26 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.3.0', 'to' => '3.4.2', )] JS: showing 1 of 1JS: 2020-12-15 11:17:47 [error X 1][http://bettinascharr.de/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.0.14:2:160019] Routes: <code>false</code> not found. PHP: showing 1 of 1PHP: 2021-01-06 12:07:36 [notice X 7][/mnt/web404/e2/59/59752259/htdocs/STRATO-apps/wordpress_02/app/wp-content/plugins/elementor/includes/managers/image.php::115] Trying to get property 'post_title' of non-object [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )]
@msegerer , Thank you so much for sharing the details.
Unfortunately, we can not share the login access here, it’s against the forum rule.
But you can create a staging site and open a support ticket in the prepurchase section at the helpdesk to take a closer look into the issue.
https://docs.oceanwp.org/article/762-how-can-i-get-supportI have also passed this issue to the concerned dev team to look into it.
After the last update of the theme, no pop-up windows open on any page
The same problem with another popup plugin. Problems only with last version OceanWP. Tested with standard Twenty Twenty-One, there no problems
@kw56 , I have passed the issue to the concerned dev team to look into it.
A new version is also released, you can upgrade that also and check.@abhikr781, Thanks, I’ll test new version.
This suggestion fixes the issue for me:
I removed that ID from the href, and instead applied the ID to the anchor tag as a class
@abhikr781 Problem persists even after update
@kw56 Tried to apply this but didn’t really know how. Can you enlightening me how to do it please?Can you enlightening me how to do it please?
@msegerer, I don’t remember how to use triggering in Popup Maker plugin, I use another one. Sure the documentation will help you:
https://docs.wppopupmaker.com/article/350-popup-settings-box-triggers-option-settings@msegerer Insert popmake-yournumber in advanced settings of button, field CSS Class
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