Title: Popup Issues Last modified: November 24, 2020 --- # Popup Issues * Resolved [cierratech](https://wordpress.org/support/users/cierratech/) * (@cierratech) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/) * I have setup one popup to display 5 seconds after loading on the home page only. * What’s happening instead: Popup displays on every page immediately without the 5 second delay. * Please advise. * Thanks! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpopup-issues-4%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * (@sygnoossupport) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13702434) * Dear [@cierratech](https://wordpress.org/support/users/cierratech/) , * Thanks for getting in touch! * Please, enable the **Debug Mode** so our support team can check what the issue is. Follow the steps below to achieve this. 1. Go to Popup Builder settings. 2. Check the “Enable DEBUG MODE”. 3. Click “Save Changes”. [https://prnt.sc/v0kw8q](https://prnt.sc/v0kw8q) * P.S. Make sure to have the Popup Builder plugin activated so you can have the Debug Mode feature available to you. * Looking ahead to hearing from you soon. * Thread Starter [cierratech](https://wordpress.org/support/users/cierratech/) * (@cierratech) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13703480) * Here is the debug log. * ——————— * ### Start System Info ### * — Site Info * Site URL: [https://www.southriverrx.com](https://www.southriverrx.com) Home URL: [http://www.southriverrx.com](http://www.southriverrx.com) Multisite: No * — Hosting Provider * Host: WP Engine * — User Browser * Platform: Apple Browser Name: Google Chrome Browser Version: 86.0.4240.198 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 * — WordPress Configuration * Version: 5.5.3 Language: en_US Permalink Structure: /%postname%/ Active Theme: Wellspring Child Theme 1.0.0 Show On Front: page Page On Front: Original Home(# 5) Page For Posts: Blog (#588) Table Prefix: Prefix: wp_ Length: 3 Status: Acceptable WP_DEBUG: Disabled Memory Limit: 40M Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request- confirmed, request-failed, request-completed, closed, spam, orphan, hidden, wc- pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored * — Must-Use Plugins * Force Strong Passwords – WPE Edition: 1.6.4 WP Engine Seamless Login Plugin: 1.5.5 WP Engine Security Auditor: 1.0.9 WP Engine System: 4.1.0 * — Popup Builder License Data * — All created Popups * Id: 3853 Title: Take charge of your health decisions! Type: html Status: Enabled * — WordPress Active Plugins * 404 Solution: 2.23.6 bbPress: 2.6.6 Contact Form 7: 5.3 Duplicate Page: 4.3 Enable Media Replace: 3.5.0 Envato Market: 2.0.6 Insert Headers and Footers: 1.4.6 Mikado BMI Calculator: 1.1 Mikado Core: 1.3.3 Mikado Instagram Feed: 1.1.1 Mikado Twitter Feed: 1.1.1 Popup Builder: 3.69.6 SEOPress: 4.1.6 Slider Revolution: 6.2.23 The Events Calendar: 5.2.1.1 Timetable Responsive Schedule For WordPress: 6.3 WooCommerce: 4.7.0 WordPress Importer: 0.7 WPBakery Page Builder: 6.4.0 WP Engine Automated Migration: 4.35 * — WordPress Inactive Plugins * — Webserver Configuration * PHP Version: 7.3.22-1+ubuntu18.04.1+deb.sury.org+1 MySQL Version: 5.7.31 Webserver Info: Apache * — PHP Configuration * Memory Limit: 512M Upload Max Size: 50M Post Max Size: 100M Upload Max Filesize: 50M Time Limit: 3600 Max Input Vars: 10000 Display Errors: N/A * — PHP Extensions * cURL: Supported fsockopen: Supported SOAP Client: Installed Suhosin: Not Installed * — Session Configuration * Session: Disabled Platform: Browser Name: Browser Version: User Agent: * ### End System Info ### * ——————- * [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * (@sygnoossupport) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13706126) * Dear [@cierratech](https://wordpress.org/support/users/cierratech/) , * Thanks for getting back to us! Also, thanks for the system information file. Can I ask you to send us the screenshot from the Popup Events section, please: * [https://prnt.sc/vpmm9k](https://prnt.sc/vpmm9k) * Looking ahead to hearing from you soon. * [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * (@sygnoossupport) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13712087) * Dear [@cierratech](https://wordpress.org/support/users/cierratech/) , * How are you today? Just wondering whether you saw our previous message? Please, let us know if you still need help with this issue. * Thread Starter [cierratech](https://wordpress.org/support/users/cierratech/) * (@cierratech) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13713298) * Here you go * [https://www.southriverrx.com/popup.png](https://www.southriverrx.com/popup.png) * [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * (@sygnoossupport) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13715892) * Dear [@cierratech](https://wordpress.org/support/users/cierratech/) , * Thanks for getting back to us! Also, thanks for the provided screenshot. Can we ask you to remove the mentioned option of the screenshot and remain one On Load event with the 5 seconds delay: [https://prnt.sc/vr3m5v](https://prnt.sc/vr3m5v) * Please, let us know if that helped. * Thread Starter [cierratech](https://wordpress.org/support/users/cierratech/) * (@cierratech) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13717163) * Ok it’s working well now. Thanks for your help! * [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * (@sygnoossupport) * [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13725240) * Dear [@cierratech](https://wordpress.org/support/users/cierratech/) , * Thanks for letting us know. We are happy it is working now. Please, open a new support thread in case you will need more help since we mark this one as resolved. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Popup Issues’ is closed to new replies. * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840) * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/) * [Frequently Asked Questions](https://wordpress.org/plugins/popup-builder/#faq) * [Support Threads](https://wordpress.org/support/plugin/popup-builder/) * [Active Topics](https://wordpress.org/support/plugin/popup-builder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/popup-builder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/popup-builder/reviews/) * 8 replies * 2 participants * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/popup-issues-4/#post-13725240) * Status: resolved