Popup hangs and never resolves

  • Resolved digigirl

    (@digigirl)


    5 years, 10 months ago

    Am still testing this page. I added the Product Link URL to my custom button via Elementor, but when I try to test the live page, it just hangs forever. The popup never resolves.

    I tried disabling all other plugins except Elementor and Stripe Payment, but that didn’t help. I watched your setup video and as far as I can tell, my settings are correct.

    Please advise.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Alexander C.

    (@alexanderfoxc)

    5 years, 10 months ago

    Hi.

    Looks like you have issues with product variations settings. There is an empty variations group that is causing the issue. Can you edit your product and remove empty variations group?

    Thread Starter digigirl

    (@digigirl)

    5 years, 10 months ago

    Thanks, Alexander. I did have an empty variations group. But after deleting it, saving, purging the site cache and refreshing the sales page – the popup still hangs. 🙁

    Any other suggestions?

    Thanks so much for your help.

    V.

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    5 years, 10 months ago

    It doesn’t hang for me anymore, just checked. Probably your browser got it cached, so press CTRL+F5 on the page in your browser and it should be working fine 😉

    • This reply was modified 5 years, 10 months ago by Alexander C..
    Thread Starter digigirl

    (@digigirl)

    5 years, 9 months ago

    Awesome! It is working today. Thanks so much for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

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