• Resolved saintron


    Has anyone noticed the following behavior?

    There are three ways to preview a popup. Via the page, post or inside the popup editor. The behavior noticed after upgrading to the 3.1 version is the Preview Changes button doesn’t work inside the popup editor. Clicking on it generates a “Post or Page Not Found” error. The post and page previews appear to work now though they did not in previous releases.

    A quick fix was to comment out the “theme_switched” check in the Filters.php editPopupPreviewLink function. This behavior has been observed on newly created pop ups vs. those that already existed before the update.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sygnoos Support


    Dear @saintron,

    We are aware of this issue, it will be fixed soon.
    Meanwhile, please, go to the “Settings” section of your WordPress editor, choose “Permalinks” and just save the changes.
    Let us know after you do this.
    It should solve the problem.

    This sort of fixed my issue, as I can now preview my pop ups. But I still am having trouble saving conditional logic to show the pop up on certain pages. The boxes keep emptying and reverting. Any ideas on getting this fixed?

    Saving the Permalinks worked on an existing site. For folks with multi-site instances, this would require saving the permalinks for each existing site. During testing we also noticed Saving the Permalinks is required for newly created sites, not just per-existing ones. Please let us know when the new version is released so we can test it. Thanks.

    Plugin Author Sygnoos


    Dear @saintron
    We have done some fixes in the current version (3.1.1) related to the popup preview, but it seems your problem is not related to it.
    Could you, please, contact us so we can check the issue privately?
    Here’s our support email address: support@sygnoos.com

    Plugin Author Sygnoos


    Dear @jonathanober
    Related to your issue we have already updated the plugin with the fixes (3.1.1). If you have the latest version and the problem still exists please contact us here: support@sygnoos.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Popup Editor Preview Button Fails’ is closed to new replies.