Popup dont allow me to enter contact form data?

  • Resolved deanMKD

    (@deanmkd)


    5 years, 10 months ago

    Hi

    Recently i installed your plugin and setup all, and plugin is working fine, but i wanted to implement in some popup button. I created contact form, and used shortcode popup from plugin choise available. i used popup on click method to show form. ANd form is showed but it seems that dont allow me to enter data into contact form inside popup. This is how i inserted into php template:

    <div class="klasa">
<?php echo do_shortcode('[sg_popup id="2" event="click"]Envian Mail[/sg_popup]'); ?>
</div>

    popup ID is correct one, and it show my contact form. klasa class, is using for styling that button, nothing more. Can you tell me why is not possible to enter data? when use the same code into WordPress page its working, and content can be inserted into form. Help ?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Sygnoos Support

    (@sygnoossupport)

    5 years, 10 months ago

    Dear @deanmkd,

    We checked your site URL and noticed 2 popups opening on load on your page.
    One of the popups was made via another popup plugin, and the second one (with contact form) was made with our Popup Builder.
    We managed to fill out and submit the form in our popup, although it was set onload, not onclick, as you mentioned.
    Here’s a screen record: https://streamable.com/1ruuw

    Could you, please, tell us where you have added the onclick popup so we can check it?

    Thread Starter deanMKD

    (@deanmkd)

    5 years, 10 months ago

    Hi, thanks for asnwer.

    I added into contact-details.php file from Job Application plugin. Yes before was onload, but that was just for testing purposes. Original code that i used before is listed below:

    This is code i added:

    <div class="klasa">
<?php echo do_shortcode('[sg_popup id="2" event="click"]Envian Mail[/sg_popup]'); ?>
</div>
    Sygnoos Support

    (@sygnoossupport)

    5 years, 10 months ago

    Dear @deanmkd,

    Please, contact us so our developers can check your issue directly:
    support@popup-builder.com

    Thread Starter deanMKD

    (@deanmkd)

    5 years, 10 months ago

    Contacted developer in that mail. Thanks

    Thread Starter deanMKD

    (@deanmkd)

    5 years, 10 months ago

    Developpers dont answer on maill.. tryed to insert using other popup shortcode and trigger via CSS class:

    <span class="spu-open-1734">Enviar email</span>

    but seems that issue again persist.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 10 months ago

    Dear @deanmkd,

    We haven’t received any email from you. 🙁
    Could you, please, try again?
    Try to contact us via this email address this time: support@sygnoos.com

    And this is not our CSS class, ours should be like this:
    <span class=”sg-popup-id-1”>Click text</span>

    Thread Starter deanMKD

    (@deanmkd)

    5 years, 10 months ago

    Tryed that but not trigger form at all.. Contacted you via email once again.

    • This reply was modified 5 years, 10 months ago by deanMKD.
    Sygnoos Support

    (@sygnoossupport)

    5 years, 10 months ago

    Dear @deanmkd,

    Please, contact us directly so we can check your issue in more details.
    Here’s our support email address: support@sygnoos.com

    Thread Starter deanMKD

    (@deanmkd)

    5 years, 10 months ago

    Contacted you before 2 mins. You can check. Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
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