Support » Plugin: Popup by Supsystic » popup – Constant Contact PROBLEM

  • Resolved pborges


    New subscribers are being sent to constant contact list but not receiving automated reply e-mails. I disabled the pop up for now.
    Constant contact did troubleshoot this issue and said we need to change the method supspystic is sending contact information to constant contact (more info here:

    This is the complete info from the developers at Constant Contact:

    The most common cause for this issue is if the plugin is setting a field called ACTION_BY to ACTION_BY_OWNER instead of ACTION_BY_VISITOR. This tells Constant Contact that a contact is being added or updated by the account owner directly, and not by the subscriber themselves. When contacts are added this way, no welcome email is sent when someone signs up. This is because our system is behaving as if you went into the Constant Contact website yourself and manually added them there.

    We tested the form at and I can confirm this is the cause. The first thing I would suggest is that you check if the ACTION_BY choice is a setting visible to you, and if so set it as ACTION_BY_VISITOR. If you do not have access to that setting, you will need to reach out to the plugin developer to change the method they are sending contact information. If they need more detail, you can forward them this email and our documentation on it here:

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  • Plugin Author supsystic



    Thank you for contacting us. We will fix the problem today. I’ll let you know about the update.

    Please contact me as soon as this is fixed.
    Thank you

    Plugin Author supsystic



    This problem has been fixed. Please update your free and pro version of plugin. And if everything works fine, could you change your review regarding our plugin?

Viewing 3 replies - 1 through 3 (of 3 total)
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