Support » Plugin: Themify Popup » Popup Closes After Submitting Form

Popup Closes After Submitting Form

  • Resolved a.neises

    (@aneises)


    9 months, 3 weeks ago

    Greetings,

    I´ve integrated the plugin with a contact form (WPForms). If I submit the form, the whole popup closes.

    Do you have any idea, how to leave the popup open (just to get the confirmation, that the message was sent)?

    Thanks & regards!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author themifyme

    (@themifyme)

    9 months, 3 weeks ago

    Hi!

    This behavior is not coded in the Popup plugin, perhaps WPForms is detecting that it’s inside a popup window and is closing it automatically?
    Could you please share the URL of your page with the popup so we could see it?

    a.neises

    (@aneises)

    9 months, 3 weeks ago

    Greetings!

    Thanks for your reply. May you´ll have a look to https://new.imsware.de/test/

    Thanks & regards!

    Plugin Author themifyme

    (@themifyme)

    9 months, 3 weeks ago

    Hi!

    The popup is not closing, but rather after you submit the form, the page is reloading.
    I’m not familiar with the plugin however I’m guessing it has support for Ajax, if you turn that on it can send the form without reloading the page. Please contact the plugin’s support and ask them about how to turn on Ajax.

    a.neises

    (@aneises)

    9 months, 3 weeks ago

    OK; thanks for the tipp!

    I´ll check it and let you know.

    a.neises

    (@aneises)

    9 months, 2 weeks ago

    Great – but within WPforms AJAX is enabled by default. Just switched to Gravity Forms…now it works.

    Thanks for your support!

Viewing 5 replies - 1 through 5 (of 5 total)
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