• Resolved wpautmator

    (@wpautmator)


    Please click on “Watch Video” Button in the slider in MOBILE PHONE ONLY. Video popup will open. But if you try to close it, it won’t close. Even alternate closing methods are ON, but not working in MOBILE PHONE view.
    Please help.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Maria T

    (@mariatogonon)

    Hi @wpautmator – thank you for writing in to us!

    I viewed the site, followed your instructions using my actual mobile device (an iPhone XR) and I was able to reproduce the issue that you are referring to. Watch this screencast please: https://share.getcloudapp.com/p9uNpqgm

    Since the issue only occurs on Mobile view, then may I ask, do you have any caching plugin that is currently active on your website? If yes, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

    If that does not makes any difference, I would suggest checking out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker:
    https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker
    This way we can determine if its a conflict with another plugin or theme quickly.

    Hope that helps you with your issue.

Viewing 1 replies (of 1 total)
  • The topic ‘PopUp Close button not working in Mobile’ is closed to new replies.