Support » Plugin: Visual Composer Website Builder » Popup Builder doesn’t work

  • Resolved cocomeros

    (@cocomeros)


    I have a serious problem with the Visual Composer plugin.
    Popup Builder doesn’t work πŸ™
    By accessing the popup creation page the system shows a blank page (it is not possible to make any visual personalization).
    I tested with different browsers.
    Have you received any other reports for this issue?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Aaron

    (@akeith2002)

    Having same problem suddenly. Inspector tool says: Blocked loading mixed active content β€œhttp://DOMAIN.com/wp-includes/css/editor.min.css” I’ve tried a bunch of force SSL asset plugins and nothing.

    Thread Starter cocomeros

    (@cocomeros)

    Is it possible that there is no solution?
    I tried to revert back to version 32 but nothing, it doesn’t work πŸ™

    Plugin Support Rohan Khandeparkar

    (@rohanvc)

    Hi,

    Can you activate the WordPress debug mode to check if you are getting any errors on blank page?

    Plugin Contributor Pavel I

    (@pavelvisualcomposer)

    It might be your WordPress instance doesn’t have the correct user role capabilities for popups.

    You can try to reset popup capabilities, by opening yourwebsite/wp-admin/options.php

    then looking for “vcv-vcv_popups-capabilities-set” and set it value to 0, then click enter (to save) or on the bottom of the page click “Save Changes”
    Image:
    https://i.postimg.cc/Gp2qmjLb/Screenshot-from-2021-01-24-22-47-26.png

    • This reply was modified 9 months ago by Pavel I.
    Thread Starter cocomeros

    (@cocomeros)

    Thanks Pavel, i verify my options.php but i can’t find “vcv-vcv_popups-capabilities-set” option πŸ™
    I can’t find any string with the word “popup” πŸ™

    Aaron

    (@akeith2002)

    It is random because it was working and I did not update anything and I am using the only user account there is which is obviously the admin account.

    I, too, can’t find any that option or anything with “popup”.

    Aaron

    (@akeith2002)

    I may have figured out the issue and it has nothing to do with this plugin.

    @cocomeros what theme are you using and is it made by CMS Masters? It may be a jquery issue.

    • This reply was modified 9 months ago by Aaron.
    Thread Starter cocomeros

    (@cocomeros)

    I am using Blocksy. I also tried to debug but I always see blank page without errors πŸ™

    Aaron

    (@akeith2002)

    Okay, try this anyway.

    Install the classic editor plugin and set it to “use classic editor” and “allow to choose”.
    Install the “Test jQuery Updates” plugin. Set the settings to 1.12.4 and “Enable”.

    I think WP 5.6 changed the jquery version or something related to it.

    Thread Starter cocomeros

    (@cocomeros)

    OK I TRY… ONE MOMENT

    Thread Starter cocomeros

    (@cocomeros)

    Nothing, nothing has changed πŸ™

    Aaron

    (@akeith2002)

    πŸ™ Aww man! It worked for me… Really hoped it worked for you because you are having pretty much the same problem.

    Thread Starter cocomeros

    (@cocomeros)

    I was hoping too … you seemed so determined πŸ™‚

    Thread Starter cocomeros

    (@cocomeros)

    Visual Composer support wrote:

    Hi Ferdinando,
    ​We checked it further and the issue at your end is arising from the theme: Blocksy. When any other theme such as Twenty Twenty One is used on your setup, the pop-up builder loads fine: https://prnt.sc/xn8l52

    Sorry to remove the Blocksy theme.:-(
    Can anyone have any other ideas?
    Thanks.

    Thread Starter cocomeros

    (@cocomeros)

    Luckily I solved the problem! Support made me a temporary change pending bug fix on the next version. Thanks to the support men!

Viewing 15 replies - 1 through 15 (of 15 total)
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