Title: Popup blocking admin area
Last modified: November 13, 2023

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# Popup blocking admin area

 *  Resolved [jason1903](https://wordpress.org/support/users/jason1903/)
 * (@jason1903)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/popup-blocking-admin-area/)
 * I have recently installed this plugin and love the functionality, however there
   is this popup that blocks part of my admin area. It’s asking me to configure 
   my settings, but I have already done so. It scrolls with the content, making 
   some clickable elements inaccessible unless I deactivate the plugin. Any help
   would be appreciated.
 * ![](https://i0.wp.com/gypsyplate.com/wp-content/uploads/2023/11/wp-external.jpg?
   ssl=1)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Alexandru Tapuleasa](https://wordpress.org/support/users/talextech/)
 * (@talextech)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/popup-blocking-admin-area/#post-17196340)
 * Hi,
 * Those popups are built-in WordPress admin pointers and we just set one ourselves
   to point to where the plugin options menu is. Normally once you close it or you
   open WP External Links settings page it should go away. But another plugin or
   the theme could be affecting them and preventing them from working as they should.
   The pointer bubble itself seems semi-broken so it might also be some cache issue
   holding on to part of it. Try clearing any cache plugins/services as well as 
   your browser cache or try in an incognito window.
 * Otherwise I don’t have any ideas 🙁
 *  Thread Starter [jason1903](https://wordpress.org/support/users/jason1903/)
 * (@jason1903)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/popup-blocking-admin-area/#post-17247096)
 * I managed to get rid of it by going into troubleshooting mode using the [Health Check](https://wordpress.org/plugins/health-check/)
   plugin. When in troubleshoot mode, the dismiss button is there. Even after going
   back to normal mode, the popup was gone.
    -  This reply was modified 2 years, 7 months ago by [jason1903](https://wordpress.org/support/users/jason1903/).
 *  Plugin Author [Alexandru Tapuleasa](https://wordpress.org/support/users/talextech/)
 * (@talextech)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/popup-blocking-admin-area/#post-17247729)
 * Hi,
 * Thanks for letting us know! Happy to hear you managed to close it.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Popup blocking admin area’ is closed to new replies.

 * ![](https://ps.w.org/wp-external-links/assets/icon-256x256.png?rev=2103983)
 * [External Links - nofollow, noopener & new window](https://wordpress.org/plugins/wp-external-links/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-external-links/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-external-links/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-external-links/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-external-links/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-external-links/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [Alexandru Tapuleasa](https://wordpress.org/support/users/talextech/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/popup-blocking-admin-area/#post-17247729)
 * Status: resolved