Support » Plugin: Popup Maker - Popup Forms, Opt-ins & More » popup analytics breaks ninja forms

  • Resolved pridgwaydavies

    (@pridgwaydavies)


    I have a problem with the popup analytics module which breaks ninja forms. If I disable the module the problem goes away.
    This is a pure ninja form and is not being hosted in popupmaker.
    I have a submit button and when the form is submitted it should clear the form and display a suitable message but this is not happening.
    Instead the form just sits there and does not clear nor display the submitted message.

    I have actually logged this as premium support twice without reply and I am not happy.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author danieliser

    (@danieliser)

    @pridgwaydavies – Can you confirm you have received any replies from us? I have replied to all of the tickets you submitted with patched copies attached. The last I send a dropbox link rather than attaching a zip file. If you are not receiving them maybe check junk mail as we haven’t had any other users complain about not getting responses like this.

    Let me know.

    pridgwaydavies

    (@pridgwaydavies)

    Yes there was an email issue and I was not getting the replies so humble appologies and the fix has cured the issue so thank you very much.

    Plugin Author danieliser

    (@danieliser)

    @pridgwaydavies – Fantastic, always troubling to hear a user isn’t getting responses to tickets, mainly because I personally still clear the ticket inbox at least once a day generally.

Viewing 3 replies - 1 through 3 (of 3 total)
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