Title: Pop-Ups – Edit – Error
Last modified: January 10, 2022

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# Pop-Ups – Edit – Error

 *  Resolved [pog2020](https://wordpress.org/support/users/pog2020/)
 * (@pog2020)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/pop-ups-edit-error/)
 * I have a couple active pop-ups on my website that have worked flawlessly for 
   a year or so. Now, all of a sudden, I am unable to Edit any of them.
 * I am getting the following error message:
    There has been a critical error on
   this website. Please check your site admin email inbox for instructions.
 * What do I do? I am hoping for a simple solution as I recently let my web developer
   go and am currently searching for a replacement. Thank you in advance.
    -  This topic was modified 4 years, 4 months ago by [pog2020](https://wordpress.org/support/users/pog2020/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * (@wpmudev-support9)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/pop-ups-edit-error/#post-15241523)
 * Hello [@pog2020](https://wordpress.org/support/users/pog2020/) !
 * I’m very sorry to hear that you’ve experienced this issue while using our plugin!
 * The error is a generic one so to find out what exactly happen, we’ll need to 
   check the logs. I’ll try to make it as simple as possible. Here are the steps:
 * 1. Log into the cPanel -> File Manager or via FTP/SFTP to access the site’s files
   
   2. In wp-config.php in the main directory where the site’s files are, please 
   add or change so it has the following:
 *     ```
       define( 'WP_DEBUG', true );
       define( 'WP_DEBUG_LOG', true );
       define( 'WP_DEBUG_DISPLAY', false );
       ```
   
 * This should go above the line that says “That’s it, stop editing”
 * 3. Trigger the error from the site
    4. Check in wp-content/debug.log – there 
   should be some output there which will tell us what exactly happened.
 * Once you have the log, you can remove the defines from wp-config.php and share
   the relevant data here directly or by using a service like [https://pastebin.com](https://pastebin.com)
 * Warm regards,
    Pawel
 *  Thread Starter [pog2020](https://wordpress.org/support/users/pog2020/)
 * (@pog2020)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/pop-ups-edit-error/#post-15250709)
 * Hi Pawel,
 * I appreciate the response. Fortunately, I was able to figure it out. There was
   another plugin that was causing problems while running yours and one or two others.
   Since deactivating it, HUSTLE once again is working perfectly.
 * Thank you. Have a great day.
    -  This reply was modified 4 years, 4 months ago by [pog2020](https://wordpress.org/support/users/pog2020/).
 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/pop-ups-edit-error/#post-15252141)
 * Hi [@pog2020](https://wordpress.org/support/users/pog2020/),
 * Glad to hear you have managed to get this sorted. Feel free to open a new ticket
   for any further assistance.
 * Have a nice day ahead.
 * Kind Regards,
    Nithin

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Pop-Ups – Edit – Error’ is closed to new replies.

 * ![](https://ps.w.org/wordpress-popup/assets/icon-256x256.gif?rev=3446944)
 * [Hustle - Email Marketing, Lead Generation, Optins, Popups](https://wordpress.org/plugins/wordpress-popup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordpress-popup/)
 * [Active Topics](https://wordpress.org/support/plugin/wordpress-popup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-popup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordpress-popup/reviews/)

## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)
 * [edit](https://wordpress.org/support/topic-tag/edit/)
 * [Hustle](https://wordpress.org/support/topic-tag/hustle/)

 * 3 replies
 * 3 participants
 * Last reply from: [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/pop-ups-edit-error/#post-15252141)
 * Status: resolved