Pop-up won’t x out

  • Resolved Alyssa R

    (@alyssar44)


    5 years ago

    I have been using hustle to provide advertisements to my page for over a year. Every time the pop-up pops up, there is an “X” on the corner of the advertisement frame. It is not part of the pop-up design. the only way to close the pop-up is to click outside of the popup and it’s frame. Is there any way to fix this? Viewers are now heavily complaining.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    5 years ago

    Hi @alyssar44,

    I checked your site and can indeed see the issue there and I do see some differences in HTML structure of your popup and one I have on my test site so I’m wondering where’s that coming from and if it could be the cause.

    Can you go to Hustle > Pop-ups, click on Gear icon next to your popup and select Export Module Settings which will download a JSON file.
    Upload that file to any file sharing service like Dropbox or GDrive and share the download link so we can import it on our end and check if it’s something in this popup settings causing it.

    Also, did you perhaps made any changes to plugin files?

    Cheers,
    Predrag

    Thread Starter Alyssa R

    (@alyssar44)

    5 years ago

    @wpmudev-support1

    Thank you so much for the response and instructions. Here is the link from GDrive:
    https://drive.google.com/open?id=1FxCnBorPH6OKRpgZ9BgEQDZkTe2NWn9Y

    I appreciate your assistance. As far as we are aware, we have not made any changes to plugin files.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    5 years ago

    Hello there @alyssar44,

    hope you’re doing well today! 🙂

    I imported your settings in a testing site of mine where I was using only Hustle and TwentyNineteen theme and I was able to close the pop-up with the X icon.
    https://monosnap.com/file/1iZWnsVV7gFbw2ldojIwUdzgFjMoNu

    This means that there should be some kind of conflict that causes that. Could you please proceed with a conflict test to narrow this down?
    First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
    Then deactivate all plugins and MU-plugins apart from Hustle, activate a default theme like TwentyNineteen, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

    Looking forward to your results!
    Thank you,
    Dimitris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    5 years ago

    Hello @alyssar44

    It’s been a while since we’ve heard back from you so I’m marking this topic as resolved. Feel free to post back any updates and we can re-open it and carry on troubleshooting. 🙂

    Thank you,
    Dimitris

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Pop-up won’t x out’ is closed to new replies.