Hi @ambitiouslyalexa
I hope you’re well today!
I’m sorry to hear about the issue!
I understand that you have noticed it just now, after the popup has been running for a while. For the past submissions that failed to be sent to MailChimp – the question is whether you do have your popup set to store submissions to local list too.
If yes, then even despite not being pushed to mailChimp, those submissions should be still stored locally and you should be able to find them on “Hustle -> Email Lists” page.
If you can see them there then there’s an option available to export them to a CSV file. Such file may require some slight editing after that (using e.g. Google Sheets or similar tool) but you should be able to use it then to import those missing contact manually to your MailChimp. Take a look here, please:
https://mailchimp.com/help/import-contacts-mailchimp/
As for those submissions failing, the direct reason is stated in that error message. It suggests that “something” is wrong with the name field and one of the common issues would be that field not being set to required in popup but be required in MailChimp settings.
If that’s the case then some subscribers would be successfully added to MailChimp – those that provided their name; and some would not be added to MailChimp but would not be given error on popup form (as popup wouldn’t require them to add a name) – those that would not provide the name.
If the field is already set as required already (and was set like that always – that’s important!) then we’d need to check the popup configuration. If so, could you please export popup in question and share it with us? The best way to share would be to put export on e.g. your Google Drive or Dropbox or similar account and post direct link to it in response below.
We could then check this and see what to do next to get it solved.
Kind regards,
Adam
Hi Adam,
Here is a link to the exported pop up: https://drive.google.com/file/d/1DRFrbrEQibjH9W-Gnz2-VhmVunQZp0PJ/view?usp=sharing
I do see the emails stored in the local list, but when I export the spreadsheet, it doesn’t show in the spreadsheet which contacts have been successfully added and which haven’t, so it looks like it’ll be a pretty manual process of looking into which contacts were successful and which weren’t.
I have the firstname and email fields set to required on the popup, and always have. It looks like many of the submissions provided both their first name and email, too. So I believe the error is a false one, maybe a glitch? I even tried the popup form myself by entering a new email and my name, and it shows “success” on the front end, but shows that it failed on the back end and does not transfer to Mailchimp.
I should also add that it looks like not every contact is failing to be subscribed–I just looked at my most recent subscriber and they were successful. But there is still a vast majority of contacts that aren’t being subscribed, even when they submit both their firstname and email. So I’m not sure what the discrepancy is there.
Hi @ambitiouslyalexa
Thank you for the module, can you please try to edit your PopUp > Emails > Edit your Name field and set it to FNAME instead of name?
https://monosnap.com/file/yTHhb9SVg7mRw5dYS2SwkNbsxESbrC
So it will match the MailChimp tag: https://mailchimp.com/help/all-the-merge-tags-cheat-sheet/
Let us know the result you got.
Best Regards
Patrick Freitas
I gave that a try and it’s been working perfectly all day with about 10 new subscribers being successfully subscribed! Thank you so much, that’s a big help!
