Thank you for reporting this @willeminehelena, we’ll check and get back to you.
Could you please create new support topic at: https://wordpress.org/support/plugin/pop-up-pop-up/#new-topic-0
Here, let us know what’s your website and pop-up you used.
– You can paste directly URL to the builder of the pop-up at mypopups.com dashboard.
Thank you kindly @willeminehelena for revisiting the review! :))
In the future please don’t hesitate to contact our great support team if you have any issues, we are dedicated to help all MyPopUps users.