Support » Plugin: Popup by Supsystic » Pop up on scroll stopped working

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  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @wpaka123
    Thank you for contacting us regarding your question.
    Where we can see this issue on your site?
    We tried to reproduce your problems on our testing servers and didn’t have any luck. So most likely there is a conflict with your other plugin or your theme. We hope you understand that we can’t test our products with all other plugins and themes that are available on the market, and we can’t control the other developers. Therefore bad code of other plugins or templates can provoke a lot of problems.
    Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error. If it won’t help, try to switch temporarily to a standard WordPress theme. Afterwards let us know about the result. This will help our developers to solve your problem faster.

    Best regards,
    Ole

    @supsysticcom turns out jQuery is not loaded when the plugin calls for it.
    I have a couple of plugins that might have an effect (SG-Optimizer by Siteground deferring javascript loading and autoptimize concatenating JS) but both of them have jquery excluded from any optimization.

    What’s really weird it was working for a while and then – without making any particular change – it stopped working.

    See issue here: https://imgur.com/a/2IHx0qO
    Where you can see on site: https://bit.ly/3gDMDSM

    • This reply was modified 2 months, 1 week ago by wpaka123.
    Plugin Author supsystic

    (@supsysticcom)

    @wpaka123,
    We recommend disabling Autoptimize on pages where popup is located. There is a conflict with this plugin and ours. Fortunately, Autoptimize allows you to disable optimizations on specific pages.

    Best regards,
    Ole

Viewing 3 replies - 1 through 3 (of 3 total)
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