Support » Plugin: FAQ for Woocommerce - Ultimate Product FAQ Accordion Plugin » Pop-up not center and out from tab

  • Resolved darmasakti2019

    (@darmasakti2019)


    hello, nice and great plugin. I tried adding a faq on the product page but the pop-ups display is closed by the sidebar or not in the middle, maybe it is not compatible with the themes? themes that I use generatepress

    second, is it possible to display product faq not in tab? I want to appear under the product description

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WPFeel

    (@wpfeelteam)

    Hi @darmasakti2019,
    We have solved popup position issue. We have tested it couple of our testing server and it looks okay now. Thank you to mention it us.

    You can use shortcode feature to display it any where in your theme. To learn about shortcode feature please read shortcode section in the details page.

    Please tell us if you find anything wrong in between 24 hours or we will close the ticket. Want your positive feedback about our quick fixing and stay with us.

    Thread Starter darmasakti2019

    (@darmasakti2019)

    Hi WPFeel team,

    Thank you for the answer. I updated the plugin but the pop-up position is still closed in the left sidebar (see screenshot link). Or maybe there is a conflict with another plugin?

    I’ve tried the shortcode and managed to display the faq below, but the FAQ tab is still displayed so it will double content. can i hide FAQ tab and move to below description? Therefore, users rarely click the tab, just to make sure the user can see the faq because normal users don’t click the faq tab (for UX / UI experience).

    I’ve used heatmaps to see user interaction on the website.

    Popup Add FAQ

    Shortcode FAQ

    Thank you,
    Darma

    Plugin Author WPFeel

    (@wpfeelteam)

    Hi @darmasakti2019,

    We can feel that there may be caching issue, actually you need a hard refresh, for this, please try (ctrl + shift + r) or (ctrl + f5), hope this will fix your issue absolutely.

    If the above solution does not work for you, please tell us your monitor size and display size. We have tested in different sizes of screen and it looks okay now, Look at the screenshot below.

    Screenshot

    To hide faq tab, please install any custom css plugin, you can try this plugin

    use below css code for front end there…

    #tab-title-desc_tab, #tab-desc_tab {
    display: none !important;
    }

    We will add a swticher to on/off faq tab display in our next release.

    • This reply was modified 1 month, 2 weeks ago by WPFeel.
    Thread Starter darmasakti2019

    (@darmasakti2019)

    Halo, everything is correct now. thank you for the support. a great plugin that really helps the user experience.

    Plugin Author Nazrul Islam Nayan

    (@nayanchamp7)

    @darmasakti2019 Thank you to stay with us

Viewing 5 replies - 1 through 5 (of 5 total)
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