Pop-up not appearing

Dear @jebraweb ,

Thanks for reaching out.

May we ask you to send us the screenshot from the Events section, please?

Also, can you please send us the system information file?
You can retrieve it from here:

How to Retrieve the “System Information” File

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

By the way, make sure the popup is enabled from the All popups section.

Thanks,
Popup Builder Team

Dear @jebraweb .

Thanks a lot for getting back to us.

We have noticed, that you have a cache plugin called WP Super Cache.

May we ask you to clear the cache of the website with the plugin and see if the popup appears?

Also, make sure you have the Everywhere Display Rule.
If that won’t help, please, deactivate the cache plugin and check again.

Please, keep us updated about the results.

Thanks,
Popup Builder Team

Dear @jebraweb ,

Thanks for the update.
May we ask you to export the popup and send that to us?

Here is how you can do that:

How to Import/Export Popups

Thanks,
Popup Builder Team