Hi @rubenvankempen,
We sincerely apologize for the inconvenience you have experienced. The issue has been resolved in ReviewX v2.0.3, and we recommend upgrading to the latest version. If the issue persists after the update, please do not hesitate to inform us.
Thank you for choosing ReviewX. We truly appreciate your support.
Best wishes,
Sakhawat, Team ReviewX
Thread Starter
Ruben
(@rubenvankempen)
The pop-up has indeed disappeared. Thank you @sakhawatsifat
Hello @rubenvankempen,
Thank you for letting us know! We’re glad to hear that the issue has been resolved. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
We appreciate your support and for being part of the ReviewX community.
Best wishes,
Sakhawat, Team ReviewX
Thread Starter
Ruben
(@rubenvankempen)
The pop-up is back 🙁
I cleared all the cache and preload, used the buttons on the pop-up again but the pop-up keeps coming back.
How do I make sure it doesn’t come back?
Hi @rubenvankempen,
We sincerely apologize for the inconvenience you’re experiencing. The marketing modal you’re seeing will disappear in a few days, once the deal ends. In the meantime, clicking the “Remind me Later” button will ensure the pop-up doesn’t appear again for the next 24 hours.
We hope this resolves the issue you’re encountering. Thank you for staying with ReviewX!
Best wishes,
Sakhawat, Team ReviewX
Thread Starter
Ruben
(@rubenvankempen)
When will the irritating pop-up disappear for good?
Hey @rubenvankempen ,
The pop-up issue will be sorted in next release. We hope to release a new update within next 2-3 days.
Thanks for your support and cooperation.
Best regards,
Sabbir, Team ReviewX
Thread Starter
Ruben
(@rubenvankempen)
The pop-up seems to be back 🙁
Hi @rubenvankempen
Apologies for the inconvenience. The top banner you’re referring to is a marketing banner meant to inform users about our ongoing New Year discount. It’s a limited-time deal and will disappear once the promotion ends.
In the meantime, you can temporarily hide the banner by clicking the “Remind Me Later” button, which will prevent it from appearing for the next 48 hours.
Thank you for your understanding!
Thread Starter
Ruben
(@rubenvankempen)
Hi @sakhawatsifat ,
Yeah I know what it’s for.
You told me it would disappear from version 2.0.3.
Sakhawat Sifat (@sakhawatsifat): “(..)The issue has been resolved in ReviewX v2.0.3, and we recommend upgrading to the latest version.(..)”
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This reply was modified 5 months, 2 weeks ago by
Ruben.
Hi @rubenvankempen
I understand your frustration, and I sincerely apologize for the inconvenience caused. Since you’re dissatisfied with our approach to displaying the banner, I’ll pass your feedback along to our tech team. We’ll ensure that a permanent close option is added in an upcoming plugin version.
Thank you for bringing this to our attention!
