Title: Pop up help
Last modified: August 30, 2016

---

# Pop up help

 *  Resolved [locdbeauty](https://wordpress.org/support/users/locdbeauty/)
 * (@locdbeauty)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/)
 * So I have a pop up for email subscribers from mailchimp. But the pop up is dysfunctional
   on the mobile site. A visitor cannot exit out of the pop up via mobile. It’s 
   impossible on my mobile site, but I have seen other sites with the same theme
   have the capability. I contacted my host and mailchimp but they both told me 
   to contact my developer. Can you look at this for me and tell me what I can do
   to fix it? Website is locdbeauty.com mobile site.

Viewing 12 replies - 1 through 12 (of 12 total)

 *  [Zeshan Ahmed](https://wordpress.org/support/users/zeshanshani/)
 * (@zeshanshani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457163)
 * Hi,
 * It looks like the navbar is covering up the close button on mobiles. If the theme
   you are using has the option to add custom CSS code, add following CSS to move
   the **close** link down a little:
 *     ```
       @media only screen and (max-width: 980px) {
           .mc-modal {
               top: 90px;
           }
       }
       ```
   
 * It should resolve the issue and the modal should appear something like this: 
   [http://prntscr.com/86xweb](http://prntscr.com/86xweb)
 * Cheers!
 *  Thread Starter [locdbeauty](https://wordpress.org/support/users/locdbeauty/)
 * (@locdbeauty)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457255)
 * Oh you are awesome!! Where should I add it though? same place I added the code
   for the pop up in the footer?
 *  Thread Starter [locdbeauty](https://wordpress.org/support/users/locdbeauty/)
 * (@locdbeauty)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457256)
 * That picture is perfect, that how I want it to look. I found something called
   stylesheet (style.css) in the editor and added your code there but it didn’t 
   work 🙁
 *  [Zeshan Ahmed](https://wordpress.org/support/users/zeshanshani/)
 * (@zeshanshani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457257)
 * Hi,
 * It looks like the code is added correctly but not taking priority over default
   styling. Try replacing the CSS code with following:
 *     ```
       @media only screen and (max-width: 980px) {
           .mc-modal {
               top: 90px !important;
           }
       }
       ```
   
 * This should work. 🙂
 * Cheers!
 *  Thread Starter [locdbeauty](https://wordpress.org/support/users/locdbeauty/)
 * (@locdbeauty)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457275)
 * Wow! That worked! I can see the closed button! But…. Now the close button does
   not work 🙁
 *  Thread Starter [locdbeauty](https://wordpress.org/support/users/locdbeauty/)
 * (@locdbeauty)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457276)
 * I can click as much as I want but it won’t go away 🙁
 *  [Zeshan Ahmed](https://wordpress.org/support/users/zeshanshani/)
 * (@zeshanshani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457301)
 * There seems to be a few JavaScript errors in your website: [http://prntscr.com/87644y](http://prntscr.com/87644y).
   That’s the reason the close button is not working. I’d advise contacting your
   theme and/or plugin developer with regard to the issue.
 * Cheers!
 *  Thread Starter [locdbeauty](https://wordpress.org/support/users/locdbeauty/)
 * (@locdbeauty)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457324)
 * Oh lord. My theme developer told me that they will charge me $60 an hour 🙁
 *  Thread Starter [locdbeauty](https://wordpress.org/support/users/locdbeauty/)
 * (@locdbeauty)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457331)
 * Is there anyone who can help me other than my developer. I really don’t want 
   to have to change themes again…
 *  [Zeshan Ahmed](https://wordpress.org/support/users/zeshanshani/)
 * (@zeshanshani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457394)
 * I’ve seen some JS errors in your website. Let’s do some tests. You could try 
   deactivating all the plugins and seeing if the issue remains. If it is fixed,
   you can narrow down the conflicted plugin by reactivating all your plugins one
   by one.
 * Other than that, you could also try contacting you plugin’s developer (if it’s
   not by your theme developers).
 * Thanks!
 *  Thread Starter [locdbeauty](https://wordpress.org/support/users/locdbeauty/)
 * (@locdbeauty)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457395)
 * Your tip worked! I was able to get it to work. Thank you Zehan do ALL your help!
 *  [Zeshan Ahmed](https://wordpress.org/support/users/zeshanshani/)
 * (@zeshanshani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457399)
 * Glad to hear that! 🙂
 * Cheers!

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Pop up help’ is closed to new replies.

## Tags

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 * 12 replies
 * 2 participants
 * Last reply from: [Zeshan Ahmed](https://wordpress.org/support/users/zeshanshani/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/pop-up-help/#post-6457399)
 * Status: resolved

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