• Resolved amydoubleyou

    (@amydoubleyou)


    After the latest update the pop up has spaced out every paragraph and I can’t see how to get it back

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 28 total)
  • I am having the same issue.

    Dear @amydoubleyou ,

    Thanks for reporting.
    From your content, we can see that there are many enters that WordPress converts to empty <p> tags.
    May I ask you to remove those spaces and check again?

    Dear @mpage ,

    Thanks for reaching out as well.
    Please, make sure you do not have the enters inside the content as well.
    In case you do, please, remove them.

    I do not have any enters. I tried removing all of the content and adding it back again and it appears to add in extra <p> for every item added.

    I have enabled the popup on the currently under development site at https://www.occdas.ca for you to see.

    Same issue here! No enters at all (using WordPress’ blocks), but the plugin is generating empty <p>’s that causing a lot of extra space. Could you please let us know if and when this issue will be fixed?

    For anyone that’s having the same issue: I temporarily fixed it by adding the css code below. Not ideal, but it should work for the time being.

    .sgpb-content-popupId p { margin-top: -20px !important; }

    • This reply was modified 2 years, 11 months ago by sferwerda.
    • This reply was modified 2 years, 11 months ago by sferwerda.
    • This reply was modified 2 years, 11 months ago by sferwerda.

    Thanks. That did the trick as a temporary solution.

    Same issue here, two different websites, both have new added white space in the pop-ups. Please resolve this.

    Dera @amydoubleyou and @mpage ,

    Thanks for the shared links.
    While we are investigating the issue, make sure you do not have the enters inside the contents which are converted into the empty <p> tags:
    https://prnt.sc/10n3ysc

    Dear @sferwerda and @twistedfngrs

    Thanks for reporting the issue as well.
    Please, provide us the URL’s when we can see the popups live.
    Looking ahead to hearing from you soon.

    Hi there,

    Same issue in my side, the spaces in between lines are very heigh. I tried the CSS, but it doesn’t work.

    Thanks for your help !

    • This reply was modified 2 years, 11 months ago by karoroline.

    I got no enters.

    Feel free to check occdas.ca but it does have the css fix on it.

    Hi @sygnoossupport!

    The popup is on https://bunni.nl (orange button at the top). As I mentioned earlier: it’s showing empty <p> on the front end, but I can assure you there are no enters at all in the back end. Also, I’m using the css trick to fix the blank spaces.

    Thanks for your investigating the issue.

    Thread Starter amydoubleyou

    (@amydoubleyou)

    @sygnoossupport I have checked my pop up as suggested and there are no enters at the backend. Like the others I have used the css trick for now.

    Dear @mpage ,

    Thanks for getting back to us.
    May I ask you to export the popup and send it to us so we investigate the issue, please?

Viewing 15 replies - 1 through 15 (of 28 total)
  • The topic ‘Pop Up has resized after update’ is closed to new replies.