Since this is not really a WordPress related question, I suggest you ask the theme developer about the behavior of the theme’s functionality.
Sorry –
Thank you for your reply. I am not sure who my theme developer is. Is a there some way for me to check? Thank you for your time.
Your theme’s folder name is sportsmaniacom, indicating it is either a bespoke theme or customized from a standard theme, so there’s little we can do to help you. Look at the comment header on style.css. If there is a “Template:” entry, the theme named as template is a “parent theme”, of which the developers may be able to be identified by searching the Internet for that theme. Whether they can help you depends on the popup feature being part of their theme or part of your site’s bespoke work.
If it’s not part of a parent theme, look through some of the theme files and see if there is any indication of who developed the bespoke portion. What’s happening is these are not true popups in the traditional sense of new tabs or windows, they are “modals” that are part of the main page, the visibility managed with jQuery and CSS. As the user steps through the interested sequence, a “step-active” class is added to the current modal “window”. This is not reset upon cancellation, so when the sequence is restarted, the last modal visible appears instead of starting over. This seems like it is by design and not a mistake.
To always revert to the first step, the cancel action needs to not only alter visibility, but move the “step-active” class back to the first modal. Easily said, maybe not so easily done. It depends on the relevant jQuery. If you cannot identify the responsible developer, you may be able to find an experienced coder to help you resolve this. Coders can be found through sites like https://jobs.wordpress.net/ or https://jetpack.pro/.
Thank you for your reply. Is there any code I can add to it myself to fix this issue?
This is what I have in that section:
Sportsmania enables children to practice their favourite sports in a safe and comfortable environment that nurtures their passion for fitness, strengthens their social skills and above all reinforces fair play and team spirit.
Our Football Academy provides a challenging and exciting environment for players of all abilities, from 5 to14 years old.
Our programs are designed to help young athletes build their skills, confidence, ability to work within teams and fulfill their football dreams.
<div><strong class=”title”>Academies will run on weekdays.</div>
Yes, there’s code you can add, but I couldn’t tell you what it would be without some serious digging through your site, which is beyond the sort of help available through these general forums. A solution is still maybe within reach.
It appears your site is using the Popup Maker plugin. I don’t know anything about this plugin, but it has its own dedicated support forum. I suggest you ask there. For all I know there’s a simple setting that can be changed, or some standard code that can be utilized. Hopefully they can help you out.
