Hi @mahnazb ,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We’ve investigated the issue and found no issues on our end. It seems the issue might be specific to your site or email gateway configuration. We’d love to help resolve this—please communicate with our technical support so we can investigate further.
We appreciate your patience and kindly request you reconsider your review once the issue is resolved, as we are committed to providing the best support possible.
Best regards,
Hi @mahnazb,
Thank you for sharing your feedback, and we truly apologize for the inconvenience you’ve experienced. We understand how frustrating it can be when campaigns don’t go as expected, and we regret that your experience with us hasn’t met your expectations.
Upon thorough review, we’ve found that the issues you encountered appear to be related to your email gateway provider or specific configuration rather than from our side. However, we’ve worked closely with you to identify the root cause, and we are happy to confirm that your campaigns should now be working as intended.
We truly value your feedback and would love the opportunity to assist you further. If you have any remaining concerns or issues, please feel free to reach out, and we’ll ensure you get the best possible resolution. Our team is committed to offering the best support and will guide you step-by-step until everything is running smoothly.
We kindly ask that you reconsider your review now that the issue has been fully resolved, as we strive to ensure that each of our users has a positive experience with our service. We sincerely appreciate your understanding and patience throughout this process.
Looking forward to hearing from you, and we’re here to help whenever you need!
Best regards,
When 80% of the campaign fails to be delivered, I wouldn’t call this a success.
I have worked hard on making this work for us and yourselves. Yes, your support has been valuable, but you still haven’t confirmed how a bug was fixed – despite me asking. Was it the plugin or client side?
I don’t think your plugin has been tested thoroughly enough and success of a campaign ends when the the plugin does what it says on the tin. I understand that there are tweaks with different websites, but bottom line, I feel like I’ve wasted a lot of time implementing the whole thing and i have now had to uninstall it to use an alternative.
I have tried to make this work for you and us, but it hasn’t. I appreciate you have tried and supported where you can but it doesn’t feel like the plugin is up to scratch.
So unfortunately – the rating stays from a plugin perspective. But I have given up a lot of time and it this doesn’t seem to be recognised on your end. So – I will change the rating – because you tried, but it isn’t moving much at all.
