Poor Support PRO licence

  • gerwinmorren

    (@gerwinmorren)


    5 years, 2 months ago

    Before I start with the bad support situation I need to clarify that the plugin is more than great. It gives solutions for almost every situation.

    But, more than one month ago it stopped working. I contact the support but after 15 replies they don’t seem to find a solution. They keep blaming other plugins but I disabled all plugins to see if that’s true. And it is not!

    As normal I notice them that it’s not about other plugins but there’s and they are very but very slow in responding. Still waiting for a question 1 week ago, support needs to answer quicker?

    Also, I tried the support forum, [ Link redacted ]

    No response also, I would like to go farther with my work. But without this great plugin working, I can’t. So for the plugin, I give two stars the support is awful.
    If there is another plugin in the future with better support I won’t hesitate to move to that plugin.

    So please fix the support because I am losing my patience.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 years, 2 months ago

    @gerwinmorren I’m inclined to remove this review but instead I’ll leave it and remove the link.

    If this is feedback then that’s good.

    If you’re trying to use this review to get support then that’s not good and that isn’t why the reviews are here.

    Thread Starter gerwinmorren

    (@gerwinmorren)

    5 years, 2 months ago

    Dear Jan,

    This is a review but a critical one, it is indirect some feedback for them. They got a great plugin with many functionalities. But their support is really poor and I think when selling a plugin they should work with support and the issues.

    My problem is a technical problem what should improve their plugin if they fix it.
    I would let the others know that the plugin is great but support not so great.

    Plugin Contributor Elliot Condon

    (@elliotcondon)

    5 years, 2 months ago

    Hi @gerwinmorren

    Thanks for the review and sorry to hear about your support experience.
    Can you help me identify your support ticket so I may review and respond?

Viewing 3 replies - 1 through 3 (of 3 total)
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