Title: Poor Support – No Support
Last modified: September 3, 2016

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# Poor Support – No Support

 *  [advedge](https://wordpress.org/support/users/advedge/)
 * (@advedge)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/poor-support-no-support/)
 * After paying for this product, I encountered some difficulty with the install.
   Consulted the WPGC website for assistance, consulted the video tutorials (plural).
   The only thing available is a basic installation video. To get any more assistance
   you must login? Keep in mind, I just paid for a bundle of products. I contacted
   their support for my login? Informed that I must pay for a “Membership” Even 
   though the product was supposed to come with 30 Days of Support? So you purchase
   a product from this company and they hold you hostage for more money to get instructional
   video support?
 * Stay away from them, they are unethical and canceled my purchase because I questioned
   their policy and practices.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [GC GROUP](https://wordpress.org/support/users/gcwebsolutions/)
 * (@gcwebsolutions)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/poor-support-no-support/#post-8032997)
 * Please don’t forget to include how rude and demeaning you were to our rep. We
   don’t conduct business in such fashion. We run a reputable and professional operation.
 * Support is provided for the purchase, what you were demanding was for access 
   to special content for our paid members.
 *  Thread Starter [advedge](https://wordpress.org/support/users/advedge/)
 * (@advedge)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/poor-support-no-support/#post-8032999)
 * My Comments were not demeaning, I was just getting the run around from your “
   Rep” [name redacted]. Wasting my time and never actually answering my questions,
   when all I wanted was basic support and guidance on how to use your plugin.
 * Here is my exact comment out of the email that you claim is demeaning?
 * “I just paid you $49 for the bundle… I am suggesting that you provide me access
   to your videos to help?
 * I am a paying customer?
 * No problem, I guess I will just clog up your support line, I do get 30 days support
   right?
 * Crazy that you do not provide all the support you can to paying customers. Returning
   customers! This is the second license I have purchased.
 * Don’t worry, you do not have to reply…. You obviously do not get it or understand.”
 * I wanted nothing “Special”, All I wanted was to be able to implement what I purchased
   and paid for. Your company is not reputable or professional when you will not
   support your paying customers.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Poor Support – No Support’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/gift-certificates-lite_cbd6b0.svg)
 * [WP Gift Certificate Lite](https://wordpress.org/plugins/gift-certificates-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gift-certificates-lite/#faq)
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 * 2 replies
 * 2 participants
 * Last reply from: [advedge](https://wordpress.org/support/users/advedge/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/poor-support-no-support/#post-8032999)