Title: Poor support for Pro version
Last modified: August 31, 2016

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# Poor support for Pro version

 *  [Hitesh Bhasin](https://wordpress.org/support/users/marketing91/)
 * (@marketing91)
 * [10 years ago](https://wordpress.org/support/topic/poor-support-for-pro-version/)
 * I am sorry to the see the support being offered even on the pro version. I just
   couldnt load wptouch.com to support my ticket. The plugin is eating away at my
   server and i could not even go to the plugin’s setting page.
 * If i cant access plugin, and i cant reach you, how do i solve the issue? my url
   is [http://www.marketing91.com](http://www.marketing91.com) I bought Infinity
   cache for 15 dollars and activated Maxcdn. Since that time, WP touch is slowing
   down my server and making me mad. Worst of all, you guys dont have an EMail support
   details and your own site is not loading. So how do i resolve this? And that 
   too after buying the plugin for 2 years.
 * [https://wordpress.org/plugins/wptouch/](https://wordpress.org/plugins/wptouch/)

Viewing 1 replies (of 1 total)

 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [10 years ago](https://wordpress.org/support/topic/poor-support-for-pro-version/#post-7387692)
 * Hello,
 * I’m sorry to hear you had a poor experience this week. Our hosting provider was
   experiencing hardware failures at the time you described which caused our server
   to respond much more slowly to requests than normal.
 * Please do reach out to us at [hello@wptouch.com](https://wordpress.org/support/topic/poor-support-for-pro-version/hello@wptouch.com?output_format=md)
   and we will be happy to discuss this with you further.
 * Thanks,
 * Martin Kuplens-Ewart
    Product Manager, WPtouch

Viewing 1 replies (of 1 total)

The topic ‘Poor support for Pro version’ is closed to new replies.

 * ![](https://ps.w.org/wptouch/assets/icon-256x256.png?rev=1313960)
 * [WPtouch - Make your WordPress Website Mobile-Friendly](https://wordpress.org/plugins/wptouch/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wptouch/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wptouch/)
 * [Active Topics](https://wordpress.org/support/plugin/wptouch/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wptouch/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wptouch/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/poor-support-for-pro-version/#post-7387692)
 * Status: not resolved