Title: Poor Support for Broken Functionality
Last modified: July 24, 2023

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# Poor Support for Broken Functionality

 *  [Kevin Pirnie](https://wordpress.org/support/users/kevp75/)
 * (@kevp75)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/poor-support-for-broken-functionality/)
 * Refuses to support their own built-in functionality
 * You can see it in the support area.
    -  This topic was modified 2 years, 9 months ago by [Kevin Pirnie](https://wordpress.org/support/users/kevp75/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [Tajay Quest](https://wordpress.org/support/users/iamtajayq/)
 * (@iamtajayq)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/poor-support-for-broken-functionality/#post-16921841)
 * Hi [@kevp75](https://wordpress.org/support/users/kevp75/),
 * Thank you so much for sharing your feedback with us. We truly appreciate your
   input here and we’re really sorry that we were not able to provide a complete
   solution here based on our support scope.
 * I did see that Prashant shared with you two hooks with developer documentation
   that could be used to achieve your requirements. I also notice that you’re looking
   to use a different plugin. By any chance, have you tried the solutions that were
   shared? Based on the code that you shared, it is likely that the action that 
   you were using is being called too late, which is likely the basis of the issue
   here. Would you be open to giving this another try with the actions Prashant 
   mentioned? It would mean a lot to us.
 * Again, we greatly appreciate the time taken to share your feedback, and we will
   definitely do our best to use this feedback as a means to improve our product
   and the service behind it for all of our users.
 * Have a great one!

Viewing 1 replies (of 1 total)

The topic ‘Poor Support for Broken Functionality’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Tajay Quest](https://wordpress.org/support/users/iamtajayq/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/poor-support-for-broken-functionality/#post-16921841)