Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Poor Support and Response Times – Buggy Extensions

  • blackandwhitedigital

    (@blackandwhitedigital)


    I decided to try out some extensions. I had to purchase up front, but assumed I’d be able to test them and then change if they did not work how I envisaged. I decided they were not right for me (plus a bit buggy) and wanted to migrate to alternatives (ie still from the same Awesome Support range, but just not the ones I orginally thought would be right for me). I asked for someone to migrate me and refund any balance and was assured I would hear from them and then, silence. Ove a month of chasing and not a single reply let alone a refund. They say ‘the cleaner’s house is always dirty’ and it’s certainly the case with the terrible support from Awesome Support, which has left me with Addons I can’t use – and now they seem to expect me to spend more with them to swap to the tools I really need! Really dissappointing.

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