Title: POOR SUPPORT!
Last modified: April 26, 2019

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# POOR SUPPORT!

 *  Resolved [amason6685](https://wordpress.org/support/users/amason6685/)
 * (@amason6685)
 * [7 years ago](https://wordpress.org/support/topic/poor-support-93/)
 * After forking over $40.00 on this gallery plug-in…I feel totally ripped off!
 * Every plug-in developer (even the free plugins) have replied within 24 hrs. or
   less but not these folks.
 * First, they won’t even allow you to contact them via e-mail to ask pre-sales 
   questions until you buy the pro version of the plug-in.
 * Then, once you fork over your money and find out the plug-in doesn’t do what 
   you had hoped (which could be answered prior to the sale but again…these people
   won’t allow you to e-mail them until you purchase the pro plugin)…they won’t 
   even answer their customer service e-mail!
 * I really don’t like throwing away $40.00 on a plugin that won’t work!
 * Buyer beware!
 * Drew
    Las Vegas, NV
    -  This topic was modified 7 years ago by [amason6685](https://wordpress.org/support/users/amason6685/).
    -  This topic was modified 7 years ago by [amason6685](https://wordpress.org/support/users/amason6685/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [grandwp](https://wordpress.org/support/users/grandwp/)
 * (@grandwp)
 * [7 years ago](https://wordpress.org/support/topic/poor-support-93/#post-11478995)
 * Dear [@amason6685](https://wordpress.org/support/users/amason6685/) ,
 * We have received an email from you about 4 days ago and immediately replied to
   it.
    I guess there is a technical issue and the email is not delivered. Can you,
   please contact us again using a different email address? Hope this helps

Viewing 1 replies (of 1 total)

The topic ‘POOR SUPPORT!’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/photo-gallery-image_a48b5c.svg)
 * [Responsive Photo Gallery - Images Gallery for WordPress](https://wordpress.org/plugins/photo-gallery-image/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/photo-gallery-image/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/photo-gallery-image/)
 * [Active Topics](https://wordpress.org/support/plugin/photo-gallery-image/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/photo-gallery-image/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/photo-gallery-image/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [grandwp](https://wordpress.org/support/users/grandwp/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/poor-support-93/#post-11478995)
 * Status: resolved