Title: Great pluginn and active support.
Last modified: September 3, 2016

---

# Great pluginn and active support.

 *  [Ax05](https://wordpress.org/support/users/ax05/)
 * (@ax05)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/poor-support-34/)
 * Great pluginn with active support.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [WPTrashPanda](https://wordpress.org/support/users/jprescher/)
 * (@jprescher)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/poor-support-34/#post-8014748)
 * Thanks! But one star for being a “Great Plugin”? Support is tough. Everyone has
   a different setup with multiple plugins which can cause conflicts also there 
   are feature requests and lots of updates from WP to keep up with.
 * Maybe I will add a paid support system for these types of question in the future.
 * Thanks for the feedback though.
 *  Thread Starter [Ax05](https://wordpress.org/support/users/ax05/)
 * (@ax05)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/poor-support-34/#post-8014749)
 * A plug-inn can be awsome if you give support.
    When the buyers buy your pro version
   en have to wait for any reaction over 2 month there is no support. This is what
   is lacking. That you can’t solve any problem i’ll understand. BUT: not responding
   at all feels like a hit and run action for me. That’s my point. So please start
   supporting as promised in your pro advertorial. Or change your text in: do not
   expect any support our goal is making money without support.
 *  Plugin Author [WPTrashPanda](https://wordpress.org/support/users/jprescher/)
 * (@jprescher)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/poor-support-34/#post-8014750)
 * I don’t claim “FREE support” with the paid version. I just went through the support
   threads not sure I saw caught any questions from you.
 * You know what feels like a hit and run? This one star review.
 *  Thread Starter [Ax05](https://wordpress.org/support/users/ax05/)
 * (@ax05)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/poor-support-34/#post-8014751)
 * I mention you are responding finally. So,I’ll raise my stars from 1 to 3 because
   it is a great plug inn.
    I am only very disappointed in your not responding at
   all at all asked questions.
 * I’m glad for all users you woke up.
 *  Plugin Author [WPTrashPanda](https://wordpress.org/support/users/jprescher/)
 * (@jprescher)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/poor-support-34/#post-8014752)
 * I appreciate that. Developing plugins is hard work and the reviews would be helpful
   if they were more about functionality. Such as what do you like about the plugin,
   what features are most useful to you?
 *  Thread Starter [Ax05](https://wordpress.org/support/users/ax05/)
 * (@ax05)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/poor-support-34/#post-8014754)
 * Keep up the good job. ⭐⭐⭐⭐
 *  Plugin Author [WPTrashPanda](https://wordpress.org/support/users/jprescher/)
 * (@jprescher)
 * [10 years ago](https://wordpress.org/support/topic/poor-support-34/#post-8014763)
 * Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Great pluginn and active support.’ is closed to new replies.

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 * 7 replies
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 * Last reply from: [WPTrashPanda](https://wordpress.org/support/users/jprescher/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/poor-support-34/#post-8014763)