Poor Product Quality, Worse Support – Read the Refund Policy Fine Print

After more than a month attempting to resolve critical functionality issues, I’m migrating to another platform. Multiple unresolved problems include duplicate notification emails to students and clients, incorrect completion percentage displays, and cart page conflicts. I’ve invested significant time building course content only to have an unusable system that sends spam notifications. Additionally, there’s no export functionality to migrate content to another provider.

Support has been consistently inadequate. Response times regularly exceed four days, tickets automatically close after 72 hours regardless of resolution status, and promised patches with specific delivery dates fail to materialise or are given to you as code changes to manage yourself. When solutions are provided, they often involve removing website functionality rather than addressing root causes (support staff removing the entire site custom footer, without approval, to resolve a display conflict). After granting staging site access for troubleshooting, support went silent for four days, then reported no issues could be found on an environment where the plugin version had mysteriously been changed without notification or documentation. Multiple escalation requests received no response. Important note: enable activity tracking before providing admin access to the support team (part of the refund requirements) so you can track what changes are made to your site.

The refund policy has significant limitations, review terms carefully before purchase. Given the number of established LMS platforms available, I cannot recommend investing time or resources in a product with these persistent technical issues and inadequate support structure. Save your time and your money.

Update: After requesting a refund due to these ongoing issues, the sales team (unlike support) was professional and processed the refund promptly without argument. Credit where it’s due – at least their sales team understands customer service, even if their support team doesn’t.

• This topic was modified 3 weeks, 4 days ago by lsim88.