• I’m giving this 5 stars due to the communication reform between WCFM and myself in working out a solution to the issues I’ve been having.

    • This topic was modified 5 months, 2 weeks ago by cientiros.
    • This topic was modified 5 months, 2 weeks ago by cientiros. Reason: WCFM responded to my email after this post
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WC Lovers

    (@wclovers)

    Hi,

    What’s wrong with you.

    We have tried to solve your issues all the time you mailed us. Beyond documentation we have send you video and screenshot for each and every steps which are required to setup Stripe connect.

    We are really helpless, if there is a language gap. But we have tried our best.

    Still we are there with you and will resolve if you have any issues.

    Well, Stripe connect is not part of any of WCFM paid addons. Still if you want to have refund we are happy to provide you that as well

    Thank you

    I agree to disagree. You never sent any videos etc. But that’s ok. It’s unfortunate that this is the quickest response I have ever received from you when it’s on a review. You still haven’t responded to my last email from several days ago.

    So yes, let’s talk about a refund. Send me the details on how to request it.

    Plugin Author WC Lovers

    (@wclovers)

    No refunds on the paid version either.

    It’s not right place to discuss about paid/premium addons.

    Still as you mentioned, here is refund pilicy – https://wclovers.com/refund-policy/

    We not even ask any question if order placed within 30 days.

    But your order was placed on 25 th December, 2018

    No worries. The damage is done. Good luck and thanks for the lightening speed response here.

    Plugin Author WC Lovers

    (@wclovers)

    Thank you very much 😊

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    *Reads. Wow.*

    OK, I am closing this review.

    @wclovers You can reply anyway you like, even badly if you choose, but here’s where your kinda right and wrong.

    It’s not right place to discuss about paid/premium addons.

    Sure it is, in a review. If it were a support topic then yes, that would get closed with a note. I’m closing this review as others have replied and they can start their own support topic. I’ve archived that reply.

    There are no customers here, just opensource users of code. There are no companies here, just people who have contributed their opensource code and time. Commercial, pro, refund or even pre-sales conversations have no place in these forums. Even people who are paid or compensated by someone are not company representatives here. They are volunteers supporting the contribution of code on this site.

    The one exception is reviews. When a plugin or theme upsells either here or in the user’s dashboard then that feedback is permitted.

    Any customers for a “pro” version or services related to this plugin or they got there from here are invited to leave a review related to this plugin, premium or not.

    So yeah, talking about this experience including your refund policy (thanks for the URL) is perfectly valid.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Review Adjusted’ is closed to new replies.