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poor customer support (1 post)

  1. bouncyfeet
    Member
    Posted 2 years ago #

    The customer support for installation of this plugin is atrocious. almost none existent. Yet they complain that the same question keeps being asked. While at the same time they havent thoguht of creating a step by step guide to using this plugin after installation.
    its one thing to be creative, and its another thing to be able to get someone to use your creation.

    a step by step tutorial is what is required, rather than just assuming everyone knows where everything goes.

    For example: a step by step guide to using prettyphoto in a Theme you have just purchased. (this includes explaining WHAT page to insert code)

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