poor customer service, have not been able to contact anyone to help

  • aosbrayden

    (@aosbrayden)


    10 months, 2 weeks ago

    I have been having issues with WordFence blocking other apps on the website from working, have commented in a thread to someone else having the same issue about a month ago now and no reply, cant find a number or email to contact anyone with for assistance, last resort is trying to get a reply from this review and then if no reply will remove Wordfence and go with another Plug in.

Viewing 1 replies (of 1 total)
  • Plugin Support wfscott

    (@wfscott)

    10 months, 2 weeks ago

    Hello, @aosbrayden

    Thanks for your feedback, and sorry for the issues. Unfortunately, we are unable to provide support via the review section here. As mentioned in the WordPress.org FAQ, it is recommended that you create your own forum topic rather than respond to someone else’s. At that point, we can provide support based on your configuration and the plugins you have on your site.

    It is possible that your custom login plugin is conflicting with the Wordfence reCAPTCHA and the reCAPTCHA may need to be disabled. Our Login Security features are built primarily for the default login flow and for use with WooCommerce.

    If you’d like us to take a closer look at the issue for you, please create a new support request and we’ll be happy to give you a hand.

    If you’re unsure of how to create a new topic on the WordPress.org forums, this video shows the fastest way to do that:
    https://youtu.be/NLswn9SkNY0

    Thanks,
    Scott

Viewing 1 replies (of 1 total)
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