Poor and Lazy Support

  • chaosfranklin

    (@chaosfranklin)


    2 years, 4 months ago

    Yoast’s staff refused to provide any assistance with my issue with their plugin. It has a glitch, and they are refusing to solve the issue. They are wrongfully pointing the finger at me because they are lazy. I have two websites with the same honest and plugins. One website is experiencing the glitch from Yoast and the other website is not having the issue. It is clearly a problem with Yoast.

    I will never use their plugins again. I highly recommend everyone to avoid Yoast due to their unprofessionalism.

Viewing 1 replies (of 1 total)
  • monbauza

    (@monbauza)

    2 years, 3 months ago

    Hi @chaosfranklin,

    Thanks for your review.

    We are sorry to hear you experienced problems with the Yoast SEO plugin. I know how frustrating it’s when something on your website doesn’t work as expected.

    I reviewed your case and confirmed that the issue you encountered was caused by the Imperva CDN/WAF which altered the code of one of the Yoast JavaScript files. This report provides more context about the problem.

    As much as we’d love to help you resolve the problem, this is something that cannot be fixed within our plugin or from our end, as it is code manipulation that happens between your server and the browser. That’s why we suggest users running into this specific issue (which only seems to affect the Imperva CDN/WAF) contact their hosting providers or Imperva for a permanent fix.

    If you need any other clarification or assistance, please feel free to follow up with our support team.

    Thanks!

Viewing 1 replies (of 1 total)
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