Poll expired messages displayed twice

Resolved therealshadowhunter
(@therealshadowhunter)

3 years, 4 months ago

Hello support team,

I hope you are doing well.

I would like to report a bug with the poll expired message. For some reason it is displayed twice.

I’ll leave the condition on my website for now so you can see it (ref. link to the page you need help with, scroll down to the poll)

Hope you can resolve it (and maybe have a temporary workaround for now)

I’m using OceanWP theme. Theme, WP and plugin are up to date.

Good luck and thank you for your support

With best regards,

TheRealShadowHunter

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Kris – WPMU DEV Support
(@wpmudevsupport13)

3 years, 4 months ago

Hi @therealshadowhunter

I hope you are doing good today.

A temporary solution on this case can be this CSS added in Appearance -> Customize -> Additional CSS section in your WordPress dashboard
.page-id-6 #forminator-module-1442 .forminator-response-message:nth-child(2) {display:none;}

To investigate this issue more, please use our secure contact form here https://premium.wpmudev.org/contact/#i-have-a-different-question and make sure that subject is “I have a different question” and:

– Mark to my attention: ATTN: Kris

Kind Regards,
Kris

Thread Starter therealshadowhunter
(@therealshadowhunter)

3 years, 4 months ago

Hello Kris,

Thank you for this feedback and temp CSS-work around, I’ll give it a shot.

Done, I added this entry to contact WPME DEV portal.

With best regards,

TheRealShadowHunter

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

3 years, 4 months ago

Hi @therealshadowhunter

Thank you for the email.

I can see that we followed this from the email.

Had you seen my friend reply?

Best Regards
Patrick Freitas

Thread Starter therealshadowhunter
(@therealshadowhunter)

3 years, 4 months ago

Hello Patrick,

Thank you for your strong follow-up. I have send a reply to the ticket I issued (Kris)

Note that I’m no longer able to reproduce since I disabled caching and CSS/JS minification/combining. I’ll give a some more attempts again later today and let you know.

Again, thank you for your strong support.

With best regards,

TheRealShadowHunter

Plugin Support Pawel – WPMU DEV Support
(@wpmudev-support9)

3 years, 4 months ago

Hi @therealshadowhunter,

Thanks for letting us know.

We are always to glad to assist you so feel free to reach back out to us in case you encounter any additional issue.

Best,
Jonathan S