Title: Points Wrongfully Deducted
Last modified: August 22, 2016

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# Points Wrongfully Deducted

 *  Resolved [Heather Acton](https://wordpress.org/support/users/heatheracton/)
 * (@heatheracton)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/points-wrongfully-deducted/)
 * Hi Gabriel,
 * We are experiencing an issue that I haven’t seen anyone else report regarding
   points being removed from users based on deleted topics and replies, but the 
   topics and replies were not actually deleted. It’s also happening on a very scheduled
   basis – chunks of incorrect deletions at :58 after the hour. The deletions go
   back to Sept 2013, when I believe is when we switched from CubePoints to MyCred.
 * Currently we’re running MyCred 1.5.2 and WP 3.9.2 (I know there’s updates needed,
   but wanted to you to know we’re not drastically out of date).
 * Do you know of any routine processes that may be running that could be causing
   this? Or have you heard of this with other sites using the bbPress integration?
 * Thank you very much for any insight,
    Heather Acton Webmaster, [http://bethepro.com](http://bethepro.com)
 * [https://wordpress.org/plugins/mycred/](https://wordpress.org/plugins/mycred/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [myCred](https://wordpress.org/support/users/designbymerovingi/)
 * (@designbymerovingi)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/points-wrongfully-deducted/#post-5274741)
 * Hi Heather.
 * Do you have any custom code in your functions.php file that were added to adjust
   how myCRED works?
 * I would recommend that you install [Debug Bar](https://wordpress.org/plugins/debug-bar/)
   along with [Bebug Bar Cron](https://wordpress.org/plugins/debug-bar-cron/) to
   check what scheduled cron jobs that are running on your website. There should
   be a scheduled task that runs once an hour.
 * There is no built-in cron job in myCRED that deducts points for forum deletions
   so I am curious as to what this could be.
 * Other things I would check:
 * – Is it always the same user who loses points?
    – Is it always the same reason
   the points are deducted? (forum topic deletions etc)
 *  Thread Starter [Heather Acton](https://wordpress.org/support/users/heatheracton/)
 * (@heatheracton)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/points-wrongfully-deducted/#post-5274842)
 * Hi Gabriel,
 * Thanks so much. We do have some things we are doing with the data from myCred(
   pulling from the table), so that is a possibility.
 * I will definitely install the Debug Bar Cron – I didn’t even know that existed
   so have been hunting for crons manually.
 * Just some more info (and I’ll try to keep you updated in the event this may help
   anyone else):
    – It happens to various users – no pattern noticed. – It always
   happens due to deleted replies or deleted topics (though they’re not actually
   deleted – just the points are deducted for that reason in the myCred table). –
   Mentioned before, but it always happens at :58 after the hour, various hours,
   sporadic dates.
 * I’ll let you know what I find.
 * Thanks again!
    Heather

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Points Wrongfully Deducted’ is closed to new replies.

 * ![](https://ps.w.org/mycred/assets/icon-128x128.gif?rev=3512531)
 * [Points Management System For Gamification, Ranks, Badges, and Loyalty Rewards Program - myCred](https://wordpress.org/plugins/mycred/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Heather Acton](https://wordpress.org/support/users/heatheracton/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/points-wrongfully-deducted/#post-5274842)
 * Status: resolved