Support » Plugin: Easy Loyalty Points and Rewards for WooCommerce » Points redemption not available for customers

Points redemption not available for customers

  • Resolved jd604

    (@jd604)


    3 months, 2 weeks ago

    Hello,

    I cannot apply points to my checkout or cart pages. I am currently using the free version and have set it up correctly. Customers are accumulating points but aren’t able to redeem them. There is no place for them to apply their points at checkout.

    Please help as I have a lot of customers with lots of points accumulated, so this is an issue for me.

    Thanks for your time!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Nujo Plugins

    (@nujoplugins)

    3 months, 2 weeks ago

    Hi jd604,

    Can you please share a link to screenshots of your cart and checkout page, for a customer who has met the criteria to redeem points?

    Thanks,

    Nujo Plugins

    pasfou

    (@pasfou)

    3 months, 1 week ago

    Hi, I have exactly the same problem. My Theme is Kadence (if it can help).

    • This reply was modified 3 months, 1 week ago by pasfou.
    pasfou

    (@pasfou)

    3 months, 1 week ago

    Hi, It works when you allow the coupon in woocommerce settings.
    Could you confirm it’s a mandatory parameter?
    Is it possible to change the text of the button “Redeem”?

    Plugin Author Nujo Plugins

    (@nujoplugins)

    3 months, 1 week ago

    Hi pasfou,

    I am glad you have it working now. Yes coupons must be enabled, this is due to the way WooCommerce handles cart discounts for all plugins.

    Thanks to your feedback I have released an update (version 1.1.0) which allows you to change the redeem button text. This option is at the bottom of the settings page.

    Please note that it may take a few hours for this update to appear on the plugins page.

    Nujo Plugins

    pasfou

    (@pasfou)

    3 months, 1 week ago

    Hi Nujo,
    Thanks for the update, it works.

    Plugin Author Nujo Plugins

    (@nujoplugins)

    3 months, 1 week ago

    Hi pasfou,

    I am glad it is working for you! It would be really appreciated if you could leave a positive review of the plugin.

    Thanks,

    Nujo Plugins

    Brett Williams

    (@brett2assist)

    3 months, 1 week ago

    HI,

    Just downloaded, and have the same problem as the above, installed and coupons active, however on clicking on ‘redeem now’ nothing happens.

    Please let me know, happy to setup admin accounts.

    Thanks

    Plugin Author Nujo Plugins

    (@nujoplugins)

    3 months, 1 week ago

    Hi Brett,

    Can you please create a temporary admin account and send it through our contact form.

    I will have a look to see if there is a bug.

    Thanks,

    Nujo Plugins

    dirkpeyls

    (@dirkpeyls)

    1 month, 2 weeks ago

    Hello,
    I just installed the plugin. My customers cannot exchange points in the shopping cart. They are visible, but no button is visible. Please help
    Dirk

Viewing 9 replies - 1 through 9 (of 9 total)
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